The hotel is very clean and it was quiet after a rock concert. It seemed understaffed at the front desk. Available staff seemed uninformed and uninterested.
The valets for parking were very friendly and helpful however, the street was very disorganized already at 5 pm. There was a concert, a charity event, and a business convention all booked on the same day. It seemed the available hotel staff couldn't handle it.
The hotel restaurant, The Dime, was closed after the concert was over, by 10 pm on a Saturday night and the hotel does not offer room service, which left the option of uber eats for concert-goers. Ridiculous. We paid over $400 for the room for one night and couldn't even get something to eat at the hotel.
There are only 2 elevators in the hotel and one of them was non-functional which caused a wait for elevators.
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