This was the worst “hotel” experience we have ever had. There is massive construction going on in the hallways and no mention on the website or at the front desk at check in. We had a rare night out without kids and made the most of it and were looking forward to sleeping in and instead we were woken up by sawing, drilling, hammering etc. right on the other side of our hotel room. Had we been advised at check in we would have left for another hotel. I went to speak with Wendy at the front counter and she laughed and said they just started today and they’d been waiting 2 years for this construction. I asked why we weren’t advised and she said they just found out they were coming the night before. So tell them the rooms are rented and that won’t work!! The hallway was a complete mess, construction material everywhere - not safe at all. We were unable to sleep (or hear ourselves think) with all the noise, so we’re showering to leave and while my husband was in the shower a worker put and nail through a wire and the power went out in the bathroom. I went to speak with Wendy about a refund and she offered me $10 off. I said that was not acceptable and she got the owner from the back who was incredibly rude to me. I explained we paid for a good nights sleep and he said that’s what we got. I said not even close. He offered the same $10 for the “inconvenience” of the screw going through the wire. I told him to keep it. Do not stay here. Zero customer service. Zero care about the quality of your stay. So rude.
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