TownePlace Suites Atlanta Alpharetta

My son is a junior in college. He had a summer internship interview in Alpharetta and needed to stay overnight before the interview. I made a reservation at Towne Place Suites as it was close to the interview location. When I called to make sure my son's name was on the reservation I spoke with Charles at the front desk. Charles couldn't have been more helpful, friendly, and welcoming, assuring me that they would take good care of my son during his stay. They did just that. Charles and David were incredibly welcoming and accommodating. They made sure my son had everything he needed, wished him good luck on his interview before he left the hotel in the morning, and even made sure he had a snack for his ride back to the airport. They treated my son like family and for that, I am extremely thankful. I wouldn't hesitate to recommend this hotel!

I stayed at this hotel for 13 nights in a 2-bedroom suite. I had stayed at this hotel for one night two years ago and thought I’d try it again for a longer stay. The best feature of the hotel is the location. It is in a quite area with minimal traffic. The room was clean and stocked but there were 14 maintenance issues, including one regarding smoke detectors that were unplugged, which I have written the hotel manager about. The other issues include sheets that were too small, living room too dark, sofa too hard and uncomfortable, and outside and room doors that slammed hard when they shut. I'm sorry but with all these issues, I wouldn't recommend this hotel.

The location was the only saving grace. Rooms have a smell that does not go away. We requested housekeeping and they point blank refused it... The property has 2 buildings. Building B rooms have bathroom door that does not lock, windows that are coming off their grooves and might fall on a guest anytime. Very cold treatment by the afternoon or evening staff. When we requested to do housekeeping after 3 days in the morning we were assured it will happen. Then in the afternoon at 3 pm no house keeping happened. We called again and they basically said can't be done as staff is gone for the day. We had to remove the trash ourselves and put it in a bin in the hallway. Save your money. Stay AWAY from this place!

I would stay here again if I was in the area and this was the most convenient choice, but… They are currently being refurbished. We were put into the newly re-done building (they were just finishing up the ground floor). The front desk warned us there might be some paint smell. That was true when we first entered the building, but our room itself had no odor. And, of course, everything looks great as a result of new paint, new carpet, etc. However, the changes appear to be only cosmetic: • The first day I took a shower, I had to stand ankle deep in water the whole time as the tub drained quite slowly. On the positive side, when I called the front desk to have the issue resolved, they sent someone out within about 10 minutes. He was able to fix the problem in another 10 minutes, and the drain worked fine the rest of the time we were there. • The stairs are uneven, with various dips that are hidden beneath the new, patterned carpet. To be fair, I also noticed this at other Fairfield Inns we have stayed in recently, but one might hope that renovations would include resolving something like that. • The task lighting above the desk worked the first time we used it. The second time it flicked and then didn’t come on. About 15 minutes later, all of a sudden, I noticed the bulbs were now lit. No idea why that happened. • The desk has two parts, one nested underneath the other to be pulled out. The part that moves has no wheels and is on carpet, so the only way to get it out is to drag this big heavy piece of furniture across the carpet. Then, of course, it was quite difficult to get it back underneath since pushing across carpet is even harder than pulling. • The thermostat is on the wall right next to the desk—nestled between the wall and the side of the desk itself, with just enough room to stick your hand in there to push buttons but not enough room to actually see clearly what you are doing. • The bathroom has only two towel bars—one directly above the toilet and so only usable with a hand towel (unless you want your bath towel draped over the toilet tank—seems unsanitary) and one too short for a single bath towel, let alone two. We ended up hanging towels to dry in the closet where they had to drape against the edges of a wire shelving unit, but that seemed cleaner than draping them against the toilet. And, for more general commentary on the hotel: Noise: The room/building were very quiet. We never heard any outdoor noise, nor any noise from neighbors. Temperature: The heating and cooling was okay. We didn’t notice any obnoxious noises during the day, but the first night I was awakened three separate times by a pulsing sound I couldn’t identify. Almost sounded like some sort of emergency noise except not blaringly loud. It turned out to be the cooling unit. After noticing it in the night and identifying the cause, I could hear it in the day as well. Breakfast: Breakfast was typical Marriott.

Exceptional management and care for guests. From front desk to housekeeping staff, all are considerate and accommodating. Immaculately clean room, well stocked kitchen, courtyard area even offers a gas grill for guests to use. Nice breakfast buffet; and three Starbucks less than a mile from the hotel! Highly recommend.

Very satisfied with our stay. Very pleased with the level of comfort and cleanliness of the room, and the whole hotel overall. The staff was very friendly and helpful, the room was very spacious and well maintained. We stayed for only one night but the suite was very accommodating for long term stays, as well. Nice kitchenette area that even had a small stove and oven and everything you would need if you wanted to cook meals. The bed was really comfortable too. Absolutely loved that check out was at 12pm as well! Our AC was broken and wouldnt turn off but we didnt bother the staff with it since we were only staying one night. They had extra blankets so it wasnt too bad. other than that, everything was perfect! Highly recommend!

My husband and I had a great stay while visiting the area for a concert at Ameris. The hotel is clean and conveniently located to multiple dining options as well as the venue. Front desk staff friendly and helpful. We enjoyed relaxing at the pool before the show. Highly recommend for anyone visiting the area.

Odette was working the front desk when I checked in, and she was so nice and friendly! After I got settled in, she called to ask if my room was satisfactory and provided information on shopping and dining options nearby. Excellent customer service, plus the water pressure in the shower was wonderful!

The best price ever! The room was perfect! The bed was so comfortable! The staff was one of the best I’ve ever seen…extremely courteous and helpful! We’ll most definitely be back!