The check-in process was horrible. There were two gentlemen at the counter; one of the employees was training the other. The trainee attempted to check me in and was unsuccessful, the trainer Christopher said he would have to do it because the trainee had training wheels (unsure what that meant). Christopher told me he was unable to check me in because the card from the third party was denied (I booked via **********). When I asked ok can you cancel that reservation, I'll use my card to check-in. He rudely told me that it is a minimum 3-day stay and $300 a night. He said you will have to call and figure it out. I called ********** and got someone on the line, the representative asked to speak to the hotel staff to walk him through how to check me in. Christopher took my phone and spoke with the representative, he seemed annoyed. As he was speaking to the representative on the phone the desk phone rang, and he picked up the phone and told the representative they would have to hold. I stood there patiently as he spoke to another individual to assist them while the representative was placed on hold. At this point, it has been well over 30 minutes to get a room. Finally, he said, " Well, I had to do it this way, so I don't know but got your room.
The room was tiny, the door was banged up a little. It would not be ideal if you stayed for more than one night.
Breakfast was simple, the kitchen staff seemed annoyed with the guest.
Would recommend a different hotel.
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