Quality Inn & Suites

Wasn't warned or expected a deposit on the room. They did wave it for us. The beds were clean and comfy. The bathroom was nice. Overall a very comfortable stay for the price.

New buildings, everything looks neat and new. Very clean bath rooms, neat beds. I liked it the best among all the hotels I stayed so far. Breakfast is simple but its a quality food.

Everything was really good, except for the acoustics, I could hear the other room really well.

Breakfast was good but coffee was empty & containers very small so not enough coffee for guests. Night staff for check-in not very personal & welcoming. More concerned w her cell phone than me checking in.

Very clean property and it feels newly built. Breakfast was not good compared to other quality inn properties that I have stayed at. Rooms are beautiful and have wide windows, pristine clean.

Very enjoyable stay. Clerk at front desk was over-the-top an outstanding person.

We booked and paid through ********** app. When we arrived they required an additional $100 deposit. They said if we paid cash, they would refund it upon checkout; if we put it on a card, there would be a delay for the credit to be issued. It’s a 2-story hotel with NO ELEVATOR. So, if you get booked on the 2nd floor, have fun hauling your luggage up the stairs. We booked a room for two and they supplied us with enough towels for one person. Of course, you’re welcome to run up and down the stairs to ask for more. Be sure to fill your ice bucket while you’re down there because there’s no ice machine on the 2nd floor. Also take note that the water in Artesia is VERY HARD. The tiny bottle hotel conditioner won’t help your hair, so bring your hair conditioner if you plan to use that water to wash your hair.

Property is pretty beat up. Surprised at the rating it has. Would not stay here again.

I booked/paid for my room through *******. 1. Upon arrival, there was no one at the desk. I rang the bell. A few minutes passed and then someone from the dining area (friend, I assume) went to get someone. When the lady came out she didn’t greet me in any way, not even a “Hello”. I told her I had a reservation and handed her my id and cc. 2. She took them and said she’d be right back. She was gone 15 minutes . I had to ask her friend to go get her. 3. When the rep came back, she was incredibly rude and demanded the ID’s of everyone in the vehicle and said a $100 deposit was required to which I complied, but neither of these were mentioned on ******* when I booked. 4. Over the course of completing the check-in, she proceded to tell me 6 different times that the rooms were nonsmoking and I wont get my deposit back if I smoke in the room. SIX warnings. I DON’T EVEN SMOKE and she was hatefully repeating herself as if she was getting paid a commission for each warning. 5. When I advised her that there were errors in my home and email addresses, she was snotty and told me she put in exactly what was on my ID. An extremely poor attitude and now being arguementative over HER typos in MY personal information. 6. This woman spoke to me in a condescending tone the entire time I was at the desk and then on exit, she yells to warn me about having the key next to my phone. The room was nice, but I guarantee your return customer count will go down if you keep this employee.