Hard Rock Hotel & Casino Biloxi

The stay was awesome

酒店非常老舊

The safe did not work the shower curtain was moldy the hot water was barely warm and the thermostat did not work stayed here a year ago everything was great don't know what happened in a year but not a good experience was coming back for Jan 28 have now canceled that reservation

No one to help with bags, no hot water, room location, dirty, broken table, did not answer phone and poor customer service.

Definitely needs an upgrade, it’s a ****** so I understand smoke but even our non smoking smelled of smoke. Staff was friendly but hotel needs some TLC and needs to be cleaned up

The hotels water supply had been cut by accident by the city earlier in the day we were scheduled to check in . They did not tell us about the situation when we checked in . We left for dinner and when we returned we discovered there was no water . The front desk told us that they would not refund our money to take it up with the city . Very rude and did not care anything about their guests. I will never stay there again and will tell everyone I know that goes to cruisin the coast not to stay there

I wish they had some sort of breakfast eatery other than Dunkin Donuts. Their shower had somthing on the flooring that made it very slippery once the water hit it. Also i wish they had handicap bars in the toilets since the toilets themselves are very short for us taller people who have a hard time standing from that low without assistance.

Our first room they gave us was not clean, it has roaches in a chair. The room combined to another persons room. The room was dirty. So they moved us and the room was cleaner but still had the combining doors. The staff is kind of rude compared to the Beau. Dunkin’ Donuts is not the place to go if you want any type of smile from a person. The cashier is very rude and race profiles. we had fun, and was a nice get away but next time we will stay at the Beau!

I was so excited about this trip as we gifted my grandmother a ****** trip for Christmas. The check in process was a nightmare. My bank account was charged double for my stay causing my funds to be locked up and still locked up until posting is cleared. Once check in was over and we got in the hotel room we quickly smelled mold when open the door, there was in fact black mold growing in the corner of the room. I notified the staff and the front desk offered me to be moved to a new room. The bell service was closed so we had to move everything fairly quickly, however upon moving our old room key was only good for one more use causing us to have to be flustered when moving and moving quickly to gather all belongings.. the next day my grandmother noticed her mirror that my deceased grandfather gifted her was left in the old room. I once again let the front guest know but they told me no mirror was turned in and there was nothing that could be done. I was extremely unhappy about the inconvenience we had all weekend. If it was not one thing is was another. The hard rock did offer me a meal credit however, the amount of the credit promised was not given causing another charge on my bank card. I had high hopes for this weekend trip, but it indeed was a trip from hell.