Birch Hills Suites - Blue Ash

I was put on the second floor and was not told the elevator was out, the hallways smelled of dogs and got stool pretty visible not to mention the internet was impossible to use.

I booked a deluxe suite, paid for it, then when I got there they said there weren't any available, and put me in a room that was in terrible condition. There was no trash can when I got in, a bathroom light was burnt out, and the carpet was so frayed at the bottom of the door that it was a trip hazard. Most inconveniently though the bolt to the door would barely retract so that you could shut it. It took numerous times to get it to stick. When I complained the said they'd fix it tomorrow, and then when I complained the next day when I couldn't get the bolt on the door to retract at all they said I was being too loud about it and gave ,e 1/2 hour to collect my things and go. They essentially stole a week's worth of rent from me because I complained about the poor living conditions. Mainstay Suites in Cincinnati is the much better alternative everyone.

This property is very dirty and poorly managed. When we first showed up no one was there to check us in that knew how so we were told to come back later.. after we checked in later we discovered the place was DISGUSTING. Broken outside door, gross stained carpet, smelled like ***** and cigarettes in the building, looked like someone tried to pry open the room door, room had no sheets, no curtain. Building needs a lot of work!!

It was filfthy and misrepresented. It may have a stove, sink, refrigerator, but no cups plates pans etc. No coffe maker. No ice machine. They gave us a bed and an extremely lumpy twin size rollout for 4 of us grown adults. Cat had scratched up loveseat sized sofa and drapes. Our allergies from said cat flared up. Carpet was black. It was the worst hotel I've stayed in. Do NOTsave this. ******* should reconsider including this property.

The location is in a quiet area which is nice. The staff upfront Carol she was great an provide things to do around the area. The hotel though was not so great Pool is out of service, hall way an rooms smell disgusting. We literally had dirty towels hanging as our clean ones an looked like someone used it. They don’t do housekeeping which really isn’t a big deal to me but if you want clean towels you have to bring your dirty ones to the front desk. There’s also people that are staying here longer an you will see a lot of people out in the parking at night. And the day we were checking out it was 10:50am an someone from maintenance was already knocking at our door. Overall I wouldn’t recommend or would stay here again.

I don't like that they don't clean your room every week

I called ahead of time to make sure that if I got there later that I would still have my reservation but of course we were traveling from pretty far away, the lady on the phone assured me that it was fine. We got there at 9:50 the lobby was already closed and the lady was standing at the door, she already knew who I was and told me she didn’t have my number to call me and told me they gave my room away and she couldn’t help me… so at 10;00 me and my family had to go on a search to find a new hotel around the same price range… the really sad part is they still tried to charge me 100 dollars for this hotel.

I booked a double room at this location for 6 days. When I arrived, I was given a single room. The young lady that met me (she was very nice) explained that the pictures and the description on the listing are not this hotel! She said they did not have any rooms with 2 beds available at the time. I asked for extra sheets for the pull out sofa. When I went back to the room, I found that the pull out sofa was stained and had actual dirt on it so I couldn't sleep on it. Additionally, the room was not clean, the floor was not swept, there was no chair for the desk, and no bed skirt just the bare box spring. I tried to work with ********** until 2 AM to get another hotel reservation to no avail. The next morning I asked the front desk clerk for a refund. She tried to argue that I got the room I selected through ********** although I had confirmation that I did in fact select a double room. I requested a refund for the remainder of my stay. After some discussion and reluctance, she contacted her regional manager to get approval for the refund. Consumers - I would only recommend staying here as an absolute last option. **********/Birch Hill - Show the appropriate pictures of the rooms or stop listing it on the website.

Horrible customer service. Had roaches had to leave in the middle of the night. No staff what so ever. Lost my whole reservation. Never will I stay there again, neeeds to be closed asap