Mercure Brigstow Bristol Hotel

Not safe for Women and young girls. Multiple men standing outside smoking, spitting and harassing Women and young teenage girls, suspect rooms are being used as a hostel for arrivals. Avoid the hotel and Mercure in general.

The hotel appears to be closed to 'paying customers'. The doors are closed and the site appears to be under the control of a security firm. It's not clear who the residents are that are in the hotel. A social media YouTube page called 'Tyrant Finder' has a video of their visit on 8/6/2022.

Booked this hotel well in advance for the weekend of bristol harbour festival on the 15/17 of July 2022 and my booking was accepted but now my booking has been cancelled and the reason given is that the hotel will not be operating because of covid restrictions, well as you all know covid restrictions are all but a few have most have been lifted so I queried this and now they say that the government have taken over the hotel for what ever reason and unable to honour my booking . I've been offered no alternative hotel by *********** and the real reason my booking cancelled is that they were not sure when they took my booking whether the festival was going ahead and now they do have confirmation the price has gone up considerably and that is the real reason they haven't offered me a alternative. Please book with a company that cares and I can assure you *********** Don't .

Twice now this hotel over the last year has cancelled my booking only a few days before resulting in me having to book another hotel last minute at a much greater cost. When i complain they just say sorry we got a more lucrative deal so cancelled your booking and everyone else's.... terrible customer service and shouldn't be part of the Accor brand...

We were transferred from the Brigstow. Lovely manager called us and explained the situation which was fine - especially as the Grand has a pool and spa (or so the website claims). It seems that these facilities have been closed for years (even pre-covid). The first time we called the hotel to confirm our booking, the hotel didn't yet have the details of it transferred over and didn't say the spa was closed (even when we asked about it). It was only when we were on route to the hotel that this was clarified on the phone. Structurally the hotel is fine (though corridors can be noisy especially if your room is near a partition door which residents seem to allow to slam all night long). Rooms were hot, requiring permanent use of air con. The location is great, and the street vibrant. It's the dirtiness that put us off ... the stairs up to the rooms looked as if they hadn't been hoovered in an age. Our bed didn't even have a mattress protector on it, and the bathroom had black bits all over! The whole place seemed to run on minimal staff, which we'd have sympathy for in the current conditions, if the hotel were clear and honest about it. There wasn't a daily room service. Again, we'd understand this, but don't understand why this wasn't communicated at check in - we had to chase for clean mugs and toilet paper which our rooms kept running out of. Sad to say we won't be back.

A Mercure in name, but nearer to a Travelodge in standard, but without the poached eggs... The hotel has definitely gone downhill since we last stayed. The air conditioning was broken, so it was too hot at night, even with the fan provided. Only one lift worked. The mattress had had it and was very saggy in the middle, AND the chef had run out of vinegar, and apparently couldn’t cook a poached egg without it! My wife offered to show him how, but the poor young man waiting was a bit scared of the chef to pass on my wife’s offer. Also, the bar shut by 10pm on a Friday and Saturday night. Bizarre. Despite checking our reservation on the phone the day before we arrived, when we checked in, the somewhat harassed receptionist told us that we would only be staying there for 2 nights instead of 3, as the hotel had been requisitioned at less than 24 hours notice as a quarantine hotel. We were transferred to The Grand for our final night. Yes, we were offered an upgrade and half our money back, but it just went to highlight the gulf in class between the two hotels. The Grand was great, and what we would expect from a Mercure! Air Conditioning worked, great breakfast, bar open, firm mattress, less harrassed staff. Will definitely stay there next time we stay in Bristol, and sadly not at the Mercure Bristol Brigstow Hotel.

I’d booked this hotel last minute, as we were catching an early morning train to Manchester - so seemed a nice way to start off my husband’s birthday celebrations. Check in was efficient and friendly, and we were allocated a room on the 3rd floor. It was spacious, clean and also included a very lovely view of the NeC car park. That didn’t particularly bother us as we were literally in the room for 5 minutes. It struck me that it was very warm in there, the windows wouldn’t open but as we had dinner booked, we thought we’d sort the air con later. The hotel itself is brilliantly located, with a plethora of bars and restaurants outside the front door. It’s also well located for the shops of Broadmead which are a 10 minute stroll away. We came back at around 10pm after dinner, and were met with a whoosh of hot air on opening the door - the room was literally roasting. I tried to fiddle with the air con but it made no difference. Recognising that we couldn’t sleep in that heat, I went to the front desk to see if it could be sorted. The friendly chap informed me that the air conditioning had been broken for a few days. Not sure why we weren’t informed when we checked in so we could have arranged an alternative stay? He did arrange a move change to one of the 4th floor rooms that had a balcony, and opened the doors for us so it was nice and cool when we arrived. Winner, nice breeze - decent temperature - good night sleep. Or not. The most horrendous, lumpy mattress I’ve ever had the good fortune to pay £65 a night for a short Sunday break. Because we had to have the window open to keep the room cool, you could hear EVERYTHING from outside. Even on a Sunday, Bristol is very lively, which is great when you’re on the other side of the window, but not so great when you have to be up at 5 and all you can hear at 3pm are the dulcet tones of Drunken Dave singing Sweet Caroline to a lamppost: So, 3 hours sleep later, a very grumpy wife is on the train. In short - place your bets on the Premier Inn for a good night’s kip.