Hotel Chicamocha

I really enjoyed the stay, the staff is really accommodating, they helped doing the checking earlier as I was traveling with an older person. As well as helping with some special requests. Super friendly staff. The cappuccino was exceptional 😍

REserve vía TRIP.COM y cancelé 2 noches, las cuales, cuando llegué al hotel a media noche, se me quería obligar nuevamente a cancelar porque la plataforma no les había cancelado. A pesar de tener ellos la información sobre la reserva y en este caso tener conmigo el número del booking hecho por el mismo hotel, mas la transferencia de la Tarjeta de Crédito, fue casi que imposible el reclamo con las personas del Desk. Considero que no es rsponsabilidad del huesped el manejo y las relaciones con las plataformas, así que si no quieren un dolor de cabeza, NO ES UNA OPCION PARA RESERVAR VIA WEB. Importante señalar que después de casi 2 horas de reclamo (a media noche que llegué), se me dejó ingresar previa advertencia sobre el tema del pago antes de salir del mismo, eso si, me mandaron tal véz a una de las peores habitaciones del hotel (lo cual verifiqué con las mucamas) la 413, por castigo???? por reclamar algo que considero justo??? En fin, realmente da pena por la cadena hotelera que sucedan esas cosas.....

The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy.

Great hotel at an affordable price. We stayed for 4 nights and have to say I am quite impressed with the quality of the service, always delivered with a smile. Room as clean and relatively spacious, the food at the restaurant by the pool is of the highest quality offering local dishes and outstanding service. I also tried the SPA, and they were able to accommodate a massage on short notice. Certainly when traveling to Bucaramanga in the future I will stay here again.

This was a great hotel. Very clean and comfortable accommodations. The staff was great and very helpful. The room was comfortable and good hot water flow for the shower. Internet-great. Breakfast-great. Definitely worth staying here again. Great job everybody.

We got stained towels, an overstuffed fridge that caused and accident and were basically called liars by the staff. We also paid exorbitant fees unfairly for attempting to clean the mess of glass from the overstuffed fridge. It definitely feels as if our nature of tipping and taking care of the staff was taken advantage of and when asked to speak to someone in charge of everyone, we were given a runaround and not resolved at all. Will never stay here again and don’t recommend it given the staffs multiple times that we were taken for fools and ripped off.

I like the staff and the quickness of attention for the customer and the breakfast. What I didn’t like is the noisy neighbors and the bad internet connection.

Wonderful service. Enjoyed the restaurant, pool, and sauna. Would stay again. Great value.

It is such a great hotel with excellent staff.