Quality Inn Carbondale University Area

Helpful and good service. The room was clean and also was the bedding. Hot breakfast and pool in the other hotel was nice also.

I had a good experience there. The rooms are nice and the staff is helpful.

We stayed one night. The FIRST room, keypad didn't work, second had no bedding, yellow stains on bed and smelled of cat pee & chemicals. Third, sink was stopped up, but we were hours from home and exhausted so stayed. We shouldn't have. We then found out the man lied and charged us more than agreed on for pet fee. He also lied about the swimming pool being open. Those were only two reasons we came there. When I complained he yelled and said he hated Americans and that I was a liar. Whatever. Went to make dinner and microwave was broken. Went back down and told them and was told that they couldn't replace it bc they didn't have any in any empty rooms that worked. Oh and we found sink didn't drain. Only reason we stayed first night was bc our car was broke down. The morning we woke up there my daughter and I were covered in bites. They were infested with bed bugs! So we immediately packed up and asked for a refund. He kept $140 , even though they room was advertised for $58 a night. But wouldn't give us more and we weren't staying there to get ate by bugs. Our car was still broke down so we walked next door to Best Western and stayed. We had zero problems there and they were awesome,even washed and dried all our clothes bc of us being scared bed bugs were in them from the "quality" inn. Do not stay at this place. I ignored the reviews bc it was cheap. It's not worth it. I tried to save some money and got screwed big time. If you choose to stay you'll regret it. I did.

The whole place reeks of cigarette smoke despite being non smoking. The walls and floors were filthy. The first room we had the heat was inoperable and the outlet it was plugged into visibly fried out, which is obviously a fire hazard. The second room was had dirty walls, a toilet paper dispenser literally hanging out of the wall, and plastic covers on the mattress, I don’t even want to know what that was hiding. The ice maker was broken, all vending machines out of order, and over an all uncleanliness about the place. The only thing Quality about this place was in the name. We will definitely not be staying here ever again.

I was very happy with our stay. My husband and I came for one night. It was a cheap hotel so I wasn’t expecting much but the guy at the front was nice, our room was clean, the beds were comfortable and it was quiet there. Would definitely stay again.

The hotel is extremely dirty. There were crumbs all over the floor. The blankets and sheets were dirty. It smells like stale cigarettes. The toilet paper holder was hanging halfway out of the wall. There is no security. The locks on the exterior doors are broken. Random people were wandering the halls in the middle of the night, knocking on doors, trying to buy and **********. It's dirty and dangerous. Don't stay there.

Definitely got what I paid for with this one. Only thing good about my stay is that it was for one night only and the mattress was comfortable. The door did not shut tight could open it with a knife. Floor looked like it hadn't been vacuumed, window seal was full of bugs, linen looked dirty, bathroom needs updating, had holes in the wall from the towel rack falling off, hair dryer did not work, refrigerator made a knocking sound all night long even though it was turned off. Garbage overflowing in hall by stairwell. Looks as though they have long term residents. Guest walked the halls and talked very loud all night long, music blasting. Would not recommend.

Make the reservation for this hotel because it had indoor pool. Pool was out order. Guest next door was being to loud in the middle of the night, playing music too loud and smoking in a non smoking room. All the nasty smell was going into our room.

From the moment we walked in to check in, our noses were filled with smoke. A group of the receptionist's friends were "hanging out" in the lobby. The receptionist was quiet, hard to understand, and had poor communication skills. The lobby looked like it had maybe at some point begun some updates, but then stopped, because it looked under construction. We were told the card was "declined," which was not possible, then he asked me to confirm the number, and it was wrong. It was run under the previous person checking in. We were then given our room keys without explanation of where to go, park, etc. The back entrance to the hotel was broken and not secured at all. Homeless people were living/sleeping next to the hotel's back entrance. When entering the hotel, it was immediately noticed how unclean, out of date, and smelly this experience was going to be. The hotel is supposed to be smoke free, but clearly it is NOT! The TV did not work at all. We were not given any information about WIFI. I was leery to even try to use it, anyway. The room was very outdated and dirty. Stains were found on the walls, sheets, and furniture. We could hear neighbors. We paid and booked (nonrefundable) the hotel for 2 nights, but immediately left in the morning after getting ready, not to return for our second night. This hotel stay created extremely uncomfortable, unsafe, and dirty feelings. None of us felt good at all about it. We left feeling like we reeked of smoke and filth! DO NOT RECOMMEND!!!