Allocated room 239 the smallest room in the hotel, was very unclean mold in bathroom around taps, vanity mirror very dirty ,generally dirty,my wife sat on a chair in front of mirror in room and chair collapsed,also found some womens underwear in a drawer. Complained to manager at reception and he said he would sort it out while we were at dinner and offered us a free bottle of wine and a pudding. Nothing was done so we Complained again at checkout to another manager he was understanding and said they would be in touch re refund etc,still waiting .Regards C.N.Dand.
Terjemahkan