Hampton Inn Cotulla

Very friendly and helpful staff. Common area was very clean and room was clean at check in. Ground around the hotel are maintained nicely. Lengthy breakfast time, so if you're up early, you're good to go. Was here for a work quick trip, but would stay again next time I'm in the area. Recommend staying if you're in Cotulla.

Exceptional like always ive stayed at this hotel a few time every year when i travel to mexico

What a beautiful hotel! I was pleasantly greeted by Steven, at the front desk and Anna, who was serving dinner. I had never seen dinner at a Hampton before. Steven and Anna were both very hospitable. THANK YOU for making my stay so memorable.

I spent two weeks and left with mixed feelings. The hotel itself is worn and showing its age, but not bad. The staff is, for the most part, friendly and helpful. They are also very young, which is fine, but it seemed like they were missing the adult in charge. A lot of unforced errors between housekeeping mix-ups, being out of coffee, and a general sense that no one was in charge. It's likely tough to find proper staffing in a small town with a lot of hotel competition serving a transient customer base such as myself. That being said, I'll be trying the Candlewood next hitch, not due to the staff itself, but the amenities and condition of the rooms themselves, Pros: -Free breakfast and dinner with extended hours which is nice for the customer base they serve -Free coffee 24/7 (except when they drop the ball) -Friendly staff -Beds are comfy; a big plus. Cons: -The food is very meh. Reminded me of school lunches from back in the day. Who was preparing mattered, as sometimes not bad. To be expected given the lack of a real kitchen. -The showers are terrible- low water pressure (somewhat understandable given it's south Texas). Horrid soft water, too much softener, to the point that no matter how much you scrub, you feel slimy. This is the deal breaker for me. Also, rarely hot water, regardless of morning or night. The rooms are fair, and as I mentioned, pretty worn carpet and furniture. There were other nit picks, but were handled by staff (such as missing TV remote, etc). Overall, not up to the Hilton brand, but livable.

You and your team really helped us solve an unexpected glitch and successfully complete training for a cadre of employees. Because it was a last-minute change, for us with plans falling through, your support late in the day for the event the next day literally saved the day for us. On top of that you moved some items around in the conference room at your location that were being used for renovations that afforded a little more room to enter and exit and sit. Your team was extremely kind and helpful. In this day and age, we just don't see the type of kindness and assistance your team provided, so it is especially appreciated. Thank you to you and your team in multiples!

First time here. It was a positive experience all around

Check in process to 45 minutes since the room they gave me had not been cleaned. Finally gave me different room. no one entered the room so came home to a messy room. Other hotels in area clean and give towels when you are there multiple nights

Can’t say enough about the staff here. All of them were very friendly and helpful. Rooms were very clean as well. The free breakfast was pretty good too. Bacon, sausage, eggs, good coffee, and a waffle maker

I’ve been staying in this hotel for two weeks at a time since August. They have been very accommodating with our group of guys. There are a lot of us so we gave a lot of requests and they were always prompt with their accommodations. Best service of ever gotten in a hotel that wasn’t a five star. If we ever come back here I definitely want to stay here. It feels like one big family.