Verified traveler
8 Januari 2024
The hotel has not been maintained well since I was there four years ago. Dining hours were very limited compared to my previous stay, and often the kitchen staff turned everything off and left early if "there was no one in there." The website advertised a free breakfast, which is not the case. It also advertised a pool, spa, sauna and fitness center, none of which were available until the end of my stay, and then only the pool. The hot tub was barely warm, the sauna was off, and the fitness center was closed. I used a credit card to hold the reservation and my partner used his card (a different account) to pay for the week's stay. They charged my credit card anyway. This was supposed to be my Holiday present...The wait staff and the bartenders were awesome and very apologetic when the kitchen closed before the advertised time. If they could have prepared the meals, they would have. This used to be my favorite place to stay in Crescent City but no longer.
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