When we arrived, apparently the computers had just gone down, and it took about 45 minutes for the staff to get into a position to deal with people. I would feel as someone who is in IT there should be a process in writing for how to deal with checking in guests by hand. That should have been tested, as some of the employees on hand had no idea what to do. Definitely a lack of training. We had to go down to the front desk multiple times as the door keys didn't seem to keep their coding. I had mine in my jacket pocket with nothing else, and still both keys refused to work, each and every time we came back. Pillows were not big enough and for 4 you couldn't put a pair under you head and expect to get any height above the bed.
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