New County Hotel

Friendly, responsive staff. Clean and well presented room. Easy access to local amenities.

Great location and great staff. The gentleman that checked me in was very warm, friendly and helpful. The hotel was clean but is a little dated.

My stay was impromptu and very last minute, so I Googled local hotels in the area, looking for a good price and good reviews. I was extremely impressed by several aspects of the hotel and the fantastic service provided by Alice (the hotel receptionist). The room was a double (I booked a single, but there were none available so I was given a free upgrade). The room was very spacious and included: A small fridge, a microwave, cups, plates (side & dinner) and cutlery, all for two people. There was also a kettle, tea, coffee, sugar, 4 cartons of milk (in the fridge) and two small packets of biscuits. Additionally, there was a portable fan, a heater, a very large flat screen TV and "real" coat hangers! The room was very spacious and the bathroom had an excellent high pressure shower. Hand soap and shower wash were available. The bedroom and bathroom were spotless. Alice is a star! She is extremely pleasant, polite and professional. She went out of her way to find me two different power chargers and did everything she could to make my stay perfect. Don't be fooled by the hotel facade, which is very plain and (arguably) bland. The hotel has a great courtyard with an old vintage car and many old black and white photographs throughout. All in all a fantastic stay. Thanks again Alice😁

This hotel is conveniently located in the centre of Gloucester, a short walk from the sights. My room was pretty basic, but it was extremely affordable. The Reception staff were very nice.

Receptionist was lovely with excellent customer service skills. Room was of a good size and clean. The en-suite was roomy with a large shower and again very clean. Car parking was a few minuets away and this accommodation is in the centre although we did not hear any street noise due to the location of the room. The room itself had a microwave, cutlery , plates and drinking glasses . The down side was the bed! The mattress had seen better days and was most uncomfortable as were the pillows! So very little sleep that night. We paid £150 for two for a one night stay .

The staff couldn't be any nicer, my room hadn't been cleaned and I was upgraded at no cost. I've stayed here a few times now and can't fault the staff, so friendly, caring and willing to help. Deserve a pay rise. Thank you

Furniture was chipped with tea-stain rings, there were holes in yhe wall of the cupboard and filled holes in the bathroom and main door. Bedroom door did not fit the frame properly so the corridor light (lsft on all night) was visible and did not help sleep! Had booked for 5 nights but left after 1

Check in was easy and the staff were lovely. First impressions of our room was that it was great, good amenities and clean. However when we went to go to bed later on and we found the curtains on one window were not long enough to cover the bottom of the window so didn’t keep the light out. The bed was also broken and dipped in on both sides. We went to reception who offered us another room but the bed in there was very low and was smaller which we weren’t happy with so chose to stick it out with the broken bed and used some towels to pad it out. I guess we only paid £59 for the night so they may say you get what you pay for but we would have been much better off somewhere else. Also the music outside is very loud and ends around midnight so it is tricky to sleep before this time.

Great value for money. Very kind staff at the hotel.