Best Western Plus Harrisburg East Inn Suites

This was bad the toilet was stopped up before we got there the heat wasn’t working bad experience and I’m a member of best western so I was disappointed

Unfortunately, my Frontier flight took off with my checked bag, but, without me; so, I had to rebook directly with the hotel for the following evening at $99.90 vs ******* $83.92 (that I lost). The room had two double beds. Both appeared to be comfortable. The hotel tv was fine but the cable or over-the-air antenna channels were of limited selection. The bathroom had been partially remodeled. It looked nice; but the bathtub/shower still needed some final cleanup/plumbing work. The receptionist at the front desk was amiable. The most important feature in my case do to traveling woes (Frontier Airlines failures, all rental-car agencies at the Harrisburg Airport being closed when my flight arrived at 745pm requiring airport roundtrip taxi service expense) is the little diner/bar located just a short walk from the hotel property, Angie's. It was 10pm when I checked into my room. The diner part of Angie's was closed when I walked in a short time after 10pm, but, the bar was open and food was still being served. I enjoyed my conversations there as well as the good food and drink, considering I was a 'stranger' to the 'regulars' there. Finally, the hotel is very convenient to the airport.

I had to call for service to enter the room, to fix inoperable air conditioner and was told that coffee/tea was available 24 hours and it wasn't. I don't understand how a cheaper price online rather than directly from Best Western.

Breakfast was quite limited (unless you like Raisin Bran and green bananas). Could use updating in common areas. Room was very clean and well kept. Beds were comfy and the place was quiet. Staff was polite and helpful. Not 3 star, but it was fine.

Pulled off the highway, didn't even know BW was available there was another popular chain first that was going for double the price. We were only staying the night, and needed someplace to get cleaned up and to get some good rest. Very comfortable and it was perfect.

The bed was super nasty. It smelled like old dirty people. Pillows had nasty yellow stains. It was really gross.

The hotel did not have effective internet. The toilet was clogged there was maintenance man to unclog the toilet. I had my fiancé go downstairs to get the plunger. There was only one person a female working on a Saturday night with a full house of patrons.

Do not stay here. Customer service is horrible and they can't even supply enough linens for everyone. Not worth the price.

Food all over the floor in our room. Stains on the walls and tables. Bed unmade. Had to leave the second I walked through the door.