Rihga Royal Hotel Hiroshima

4月に21泊、6月に13泊利用。 数人のフロントマンの対応が悪すぎるす。 滞在時に宿泊合流した友人達も呆れるほどだった。 広島の顔とも言えるこのホテルを紹介した自分が恥をかいた。 6月の13泊利用時に足元が虫刺されにあい、我慢した挙句フロントに伝えると、目視して確認もせず「他の部屋を用意いたします」で部屋のカードキーを渡すだけ。 長期滞在だったため、荷物が多かったのでワゴンを借りて一人で運ぶ。 その後、薬局で薬を購入するも治らず、皮膚科医にかかり10日以上経つも完治にはほど遠い。 因みに刺されたのではなく、トコジラミ（南京虫）に噛まれたようで痒みは半端ない。 両足とも40ヶ所くらいは噛まれた跡がある。 医師は「こんな酷いのは見たことない！」と驚き、「多分、傷も残らないと思います」と言ってたがたくさん残るだろう。 男なので気にはしないが、女性だと訴訟に発展してもおかしくない大問題。 滞在時に知人であるプロ野球球団の監督と会ったが、有名人が同じことになったらどういう対応してたのか？ そんな大変なこともホテルは断りの一言で終わり、その後の病状の確認やアフターケアなど一切なし。 治療費や薬代やなどの支払いも一切なく実費。 広島を代表するホテルがこれでは情けない…

The location of the hotel is the best in Hiroshima, I have to say. It's less than 10 minutes walk to Hiroshima Castle, 15 minutes from Nuclear Bombing Dome, and right beside one the biggest shopping Plaza in Hiroshima. However, the amenities and service are quite disappointing. Very slow internet, broken AC and terrible breakfast are some of many complains that I have. By the way, they have spa, gym, and indoor swimming pool which none of them are usable. You have to be a member or pay extra to use them. Very ridiculous, they should state the condition on the app before someone books the hotel. Big minus from me.

Overall Experience: As a frequent traveler to Japan, I was deeply disappointed with my recent stay at Rihga Royal Hotel Hiroshima, which unfortunately was the worst service I have experienced so far in Japan. The management exhibited poor leadership, and the lack of empathy towards guests left me feeling unwelcome and distressed, particularly during a challenging personal situation. Pros: 1. Room Quality: Despite the overall disappointing experience, there were some positives. I booked a superior corner room on a high floor, offering a stunning view. The room although old was quite also clean. 2. Some exceptional Staff: While the majority of the staff lacked training and basic hospitality skills, there were standout individuals such as Miss Forde from Barbados and some lunch staff who provided excellent service and warmth. Cons: 1. Front Desk Service: The front desk service, particularly by the assistant manager, Miss Shinagawa, was abysmal. I had a family emergency and had to extend my stay one more night, but could not book the same room type online. My fiancé also could not join me last minute and I wanted to see if I could get a refund on the 2 breakfasts that was paid for. Miss Shinagawa displayed coldness and impatience, refusing to listen to my concerns and kept interrupting me. This lack of empathy left me deeply distressed and upset, and only the intervention of Miss Forde helped salvage the situation. The manager, Miss Sasaki, although appearing apologetic, failed to provide any meaningful solutions or compensation for the poor treatment. I canceled my last night here, and Miss Sasaki recommended other hotels in the area, instead of trying to retain me as a guest. In the end, I was given an early check-in as I was crying in the lobby due to my family emergency and the lack of empathy shown. 2. Amenities: The hotel's amenities were disappointing, with additional charges for even extra basic necessities like water. The rooms were outdated and in need of renovation. 3. Breakfast: While the breakfast itself was satisfactory, the service left much to be desired. The management's poor oversight was evident when I was abruptly chased out of the dining area before finishing my meal, despite only 10 mins after last order and the staff was still cleaning up. The refusal to accommodate my request to take the remaining fruits to my room highlighted the lack of consideration for guests' needs. They would rather throw away some grapes I had left instead of letting me finish eating them. In conclusion, my experience here was marred by incompetent management, lack of empathy, and poor service standards. I would not recommend this hotel to fellow travelers seeking a comfortable and welcoming stay in Hiroshima. There are better and more modern hotels in the area, at lower prices and better trained staff, one example is The Knot hotel.

Fabulous hotel with stunning views. Super sized room with extremely comfy beds. You are well placed for both the peace park and castle.

PROS: Unbeatable central location in Hiroshima with large, clean rooms and great views of the city. The rooms were reasonably priced. CONS: This hotel is extremely dated and ultimately this impacted on the comfort of our stay - neither of us slept well on any night due to very old bed/pillows. They were also strict about their 15.00 check in time (seemingly regardless of whether our room was ready or not). This led to unnecessary queues from 15.00 onwards. Overall, would book elsewhere if staying again for more than 1 night in Hiroshima.

Old but gold, also the spontaneous booking for another night went smoot with great service. Laundry service is great!

Excellent location Near shopping malls as well Hotel room is spacious

We only stayed there for one night in Hiroshima but I think the hotel and the room were very dated. Nothing much to praise about except it’s clean and it’s located pretty close to the attractions of Hiroshima eg. the atomic bomb and the Peace Museum as well as all the eateries and shops.