Days Inn & Suites by Wyndham Huntsville

Clean hotel and great location with excellent value for the money.

I stay here every time I visit my son at SHSU. As always, the staff and the property are both wonderful.

We checked in late, asked for a late checkout when we checked in. Our 16 yr old daughter and our 6 yrs old son were asleep this morning and they knew we went Christmas shopping before they woke up. Housekeeping was beating down the door at 830 this morning and started my 6yr old! He was crying cause he was scared that she was going to come through the door! My daughter called me and I could hear the housekeeper yelling at my children that they need to leave!! I called the front desk no answer. I raced back to the hotel, MY CHILDREN WHERE SHAKING out of fear!!!! Who does that to children??!!!!! When I went to the front desk to talk to them about the situation they asked which housekeeper it was, my daughter said she was a thicker lady. The front desk snarled and said that we didn’t have to be so rude! I am in complete shock by the customer service at this hotel! I am a GM of a hotel and I would have fired every single one of them! You can’t successfully run a hospitality business on customer service performance like that…. I hope you get your crews attitudes in line before your business goes under. Out of the 18 yrs I’ve been traveling and staying in hotels and running hotels I have NEVER experienced this type of treatment! You should be ashamed!

It was decent until a local event swamped the hotels and we weren’t able to extend our reservation and the cost for the room went from $70ish to $130ish overnight!

Not well maintained, room as well. Inset toilet paper holder was loose from the wall, the HVAC made very loud noises as did the refrigerator. A small flat screen TV. This is the second stay in smaller towns that Wyndham is not monitoring the quality of it's properties. Wyndham is off my list of choice.

We found the room very comfortable specially the bed spacious the girl at the front desk was super nice, and the breakfast was very good. Highly recommend.

1. ******* said one of the amenities was a rollaway bed but we had to pay $20 for a bed. 2. Hotel said reservation was a handicap room but the reservation was for a regular room. 3. The door that connects to the next room is too thin and we could clearly hear the other guests. 4. There was what we hope it was ketchup on the headboard of the bed. 5. The bathroom floor had 2 marks (burn marks I think) but it looks like poop!

Guy that checked me in was rude. Beer bottle caps were stuck under the platform bed. My towels at the sink were used. Iron and ironing board were dirty and stained my clothes. Will not be using Days Inn or ******* again.

Our check in employee was very nice and respectful to us and the other guest he was helping. Excellent job sir!! Didn’t get his name but we checked in Oct 23 around 5pm.