Whereas the position of this hotel is 5*, the interior sadly doesn't match up. The hotel is relying on its sea edge location but has neglected to maintain the rooms and public areas to a luxury standard - the rooms are tired and jaded and desperately in need of refurbishment. In particular, the bathroom looked shabby, less than clean and we were provided with cheap looking toiletries which were locked to the wall, not unlike a Premier Inn! Why not use quality local products, which we received at the New Inn on Tresco, which was approximately half the price of a night here! In addition to that, the door handle to both the bathroom and the main door came off in my hand. It's a great shame, because this hotel has a location to die for . The ' lounge' upstairs, a former dining area, looked more like a random furniture store room, despite its beautiful views - woefully run down and under utilised. In the garden area, wooden tables and chairs were provided but they were dreadfully uncomfortable and there were no cushions. There was a single small sofa and table, also without cushions and which looked like it had been purchased from ALDI. As the hotel was right beside the quay, day visitors were using the garden which isn't an issue, but surely a designated area should be set aside for residents who should not be left without a seat at busy times given the premium price charged! The staff were helpful and friendly, the food was good although the restaurant seemed lacking in direction - no-one seemed to be in charge. Management generally seemed to be very much behind closed doors. We thought we had paid a premium price fir a luxury hotel but this is sadly not the case, apart from its position.
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