Have stayed here several times in the past and always felt the service and auality was very good. Not this time i'm afraid. We had several issues that included the electronic lock on our bedroom door not working and having to walk to reception 4 times to get new cards then wait over 2 hours until they brought in a maintenance man to fix it before we could get it. Checked in 2pm got into the room properly 4 hours later. We dined in the main restaurant that evening, 31st Dec, and the menu, which is usually very good, was limited and thr quality was quite poor accross all of our meals. We were given a partial refund but not before being quized by the manager. There were lots of other things including limited staff at times. We would have to think hard before staying again, such a shame as it is very handy for the corn exchange.
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