Sunbird Lilongwe

Perfectly located for all amenities

We hoped for solid wifi and some luxury on this stay… the place is nice, but needs maintenance (eg bathroom door lock missing, mosquito nets didn’t work). The Wi-Fi kept kicking you off and you had to log in repeatedly with a code that’s not memorable. Didn’t think it was worth the money. The location is good.

The rooms were nice and the staff was super helpful and friendly. The hotel is convenient to being in the city center. Would recommend staying her for work or tourist travel.

The Sunbird Lilongwe is a beautiful hotel. It has the relaxed elegance of an earlier era, with low-slung building and open corridors with view of the extensive, beautifully-maintained gardens. The rooms have been recently renovated so they are very comfortable, and there is now a gym (I tried the elliptical, which worked very well) as well as a small pool. The breakfasts are ample, with omelettes made to order, and the service is excellent. I stayed twice, once on each end of my trip to Lilongwe, and I enjoyed both visits. This is Old Town, so outside the hotel the roads are rough and sidewalks are dirt paths, but if you venture a block down to the big shopping center, the Bombay Palace also has excellent Indian food.

This hotel is in an excellent location for business and pleasure. I found the staff to be courteous, professional and friendly. The property is a little dated but very clean and i was quite happy and comfortable in in my room

Stayed one night as I had an early flight. Booked and paid for on Agoda (whose reservations are all prepaid). Upon check-in, the front desk employee claimed the room was not paid for. I showed my Agoda voucher and thought that was the end of it. I asked them to arrange for a taxi at 05:30 the next morning and provide a breakfast box since I had breakfast included. There was no mention of any additional charges for the breakfast box. Later, I double checked that the taxi had been arranged; a different employee claimed that my room had not been paid for and demanded that I forward my receipt. By then, the hotel wifi was down, and I had to use my own data connection. The wifi didn't work for over an hour. Later, I called the front desk to check on its status and was told they had changed username and password (without informing the guests). In the morning, the front desk attempted to charge me for the breakfast box. The so called taxi was an unofficial driver who charged USD 45 for 23 km (an exorbitant amount in Malawi) and arrived with an empty tank, so he had to stop for gas on the way to the airport. The room was otherwise good, with comfortable bed and pillows. Amenities included an electric kettle, which apparently had been used for something other than water and had residues stuck to the bottom. Bathroom with everything in working order. Shower with hot water and good water pressure. A/C worked well. Wifi was fine (when it worked). It could be a great hotel if the staff got their act together.

Great service by the reception team Rooms are very dated Service in the restaurant was very slow Not a great location

They double charged me for the room. I prepaid but theyvaked me to pay again when I left. How do i get my money back?

Never staying there again.