The original hotel room we booked with a king bed lacked hot water. Despite being told to wait for 5-10 minutes which is ridiculous, it never warmed up. Given the situation, we were given the option to switch to a double queen room or leave and receive a refund since it was the only available room. We decided to move due to an upcoming event, but unfortunately, the new room had a dirty toilet and used soap. At that point, we didn't bother bringing it up with management because the front desk staff had already proved unhelpful with our initial concern. When we returned from our event, we had to wait for 40 minutes to find parking as the same staff members neglected to monitor the parking lot, resulting in non-hotel guests occupying the spaces. We were told there was no management on site and I don’t understand why someone wasn’t unavailable when there were guests with similar issues.
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