Lynchburg Grand Hotel

The TV in my room did not have service, no matter what channel it was on it showed as loading then the show would come on for about 5 seconds then go back to loading. For the 2 nights we were there it did not work. And personally the mattress was not nearly firm enough, it cause me some low back pain. Also when I checked into the hotel I asked to extend my stay 1 more night and the attendant at the front dest said that yes I could to that and told me the price and since we have AARP he told me the discounted price and verbally confirmed with me that we would be there another night, but when I tried to get in my room the second night my room card did not work and when I went to the front desk he said that we would have to rebook it with the hotel because I used a third party to make the original reservation but when I looked online it showed that the entire hotel was booked and because of that the attendant had a difficult time booking me back in my room (that still had all of my personal belongings in it) and he was not able to give me the discounted price even after calling his manager. After a while was finally able to give me a new room card and take my payment. I was very disappointed with this hotels booking process especially because it made me and the attendant have to go through this situation.

Stayed 4 nights. There is nothing GRAND about this hotel. Outdated. Rundown. Dirty,dusty. No house cleaning. Stayed in the executive suite only had two bath towels. Tv signal flickers in and out. Big obvious stains in furniture and carpet. First room we went to the door didn’t open. At least the clerk told me to come back if the key didn’t work. DUH!! It’s sad that things are not cleaner because I believe we were the only occupants on the 4th floor. I do not see how this hotel makes enough money to stay open. Fitness room has the original equipment since the building was erected.

We were in town a couple days for a funeral. I stay in a lot of hotels during business travels. The Grand was clean and the staff was excellent. Door locks did need some maintenance as we had two rooms and they both had to be rekeyed several times. The sensor in the lock probably needs serviced

The sink was leaking and the elevators were very slow. The only ice machine that was working was on floor 3 (we stayed on floor 7)

Short trip to visit family. This was the only place with last minute vacancy due to a downtown street festival that weekend. Employees were over the top with their kindness!! They were all very friendly and attentive! I arrived late and they allowed me to park in the front of the hotel instead of the garage. There's no valet parking... no restaurant, no bell hop, etc. Lobby had a VERY strong mold smell, room was clean but very dated and just felt old and run down like a cheap hotel. Needs A LOT of TLC. My door knob was falling off the door and wound barely latch...they still have ac/heating units that's controlled by the unit itself not a wall thermostat. So sad it's gone down hill.

No, there was only one elevator working at the time and last day or two days, in my hotel room, both the plumbing in the tub and the sink was stopped up, and the water drains extremely slow. Also the toilet flushes extremely slow.

Easy free parking. Older property in downtown. Excellent front desk attendant (woman). She was such a great addition for their team.

When I went to check in took over ten minutes to find staff. Colleague of my checked in later and had to call the hotel to check in. There was no hot water for showers. Shower curtain was uneven and couldn’t keep closed my whole floor got soaked. Staff was not welcoming or helpful.

The carpeting was very old and filthy. Bathrooms were not cleaned thoroughly. Definitely not worth the price.