When we first entered the hotel, there was no one to greet us and check us in. After finally reaching someone to help us, we walked down the hall to an obvious smell of air freshener. When we opened the door to our room, the room wreaked of musty cigarette smoke. The shampoo and conditioner were half empty bottles and the sheets on the pull out couch had obviously not been changed for quite some time as, they too, smelled very musty. The kids really wanted to enjoy the pool, but that too was a disappointment. We ended up joing other teammates at another hotel to enjoy their pool instead. The fridge was not cleaned and had something spilled on the inside. The continental breakfast also left a lot to be desired and we ended up grabbing breakfast at the Kwik Trip across the road instead. For the amount of money that we paid to stay here (I am assuming it was higher due to sporting tournaments) we could have stayed at a much nicer place according to our teammates. Another family asked if they could check in early and were told that they couldn't. They then received a call at 3pm (while they were at the ball feild watching their child's game) telling them that their reservation was canceled as they were not there at 3pm to check in. On a weekend where almost all hotels were completely booked, this was very inconvenient and unfortunate for this family. Thankfully they were able to find a cheaper and nicer room at a hotel down the road. Not the greatest experience for our family.
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