Stayed 6 nights. The location of the hotel is great! Many restaurants and grocery options nearby! The property and the room were decent for a 3-star hotel.
However, I faced four issues that affected my score:
1) The room service cleaned the room once every few days. The front desk was not honest about it and every time I asked, they assured me the room service will come that day and for 2 nights that didn't happen, which my trash was full and I didn't have clean towels. I appreciated if the front desk were upfront about it so I could plan accordingly.
2) There was a power outage on a busy weekday morning and I had to use the stairs to go up and down the 6th floor several times.
3) Most of the staff were friendly, but once I got a grumpy staff at the buffet breakfast that was complaining about her day nonstop to her colleagues and also got my order completely wrong and didn't seem to care at all.
4) My room was missing the safe, and even though I asked the front desk several times for one, they didn't deliver.
If these issues had not happened, I would give it 4 stars.
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