La Quinta Inn & Suites by Wyndham Phoenix Mesa West

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The room smelled of heavy cigarette smoke. The bathroom light was flickering. The tv did not work and when we called down to the front desk the employees were not helpful. I was told there was no maintenance available and there was no way to switch rooms. I asked for a refund and had to get another hotel room for a lot more because it was a last minute change on a Saturday night.

I like this hotel. There's stuff nearby and it's close to my car's auto shop. I've stayed there 3 or 4 times. My only complaint is ants. My first stay I had a ground floor room and they came in through the wall for some food trash from dinner the night before. My last trip I had to switch rooms cause they were coming out of the sink drain. Also for some reason none of my key cards would let me in the side door by the elevator. Everyone else's key worked but not mine. Not any of the 4 I had for the 2 rooms. I feel like their card readers are old. And the elevator is the slowest ever made. Also the WiFi is slow as hell. Less than 3Mb/s. You can barely watch anything streaming on your laptop or youtube or Netflix. But everyone is nice, there's coffee until noon, and the front desk girl who checked me in around 2pm January 2 was very nice and very very cute.

It was nice. The only complaint I have was the bathtub there was hair in the tub and it was plugged up. The water took forever to go down after 1 shower.

The room was set up for one person. We had to ask for additional towels, wash cloths and coffee.

Huge fight in hallway at 4 am ! Went on way too long and nobody from the staff came to help. Other than that was nice

Room was perfect, Olivia in your housekeeping staff was fabulous helping me by loaning me a laundry cart for my luggage because I waited for an hour looking for a luggage cart… Elevator wasn’t working at one end of the building, ice making had no ice.

Check in was ok, and the front looked ok, but as you get to the elevator, the place is really beat up and ran down. Trash everywhere, dented doors and broke handles, elevator is scary, it works, but it doesn't like to. The peep holes in the door are even scratched. Got told the pool and hot tub were not working. This was one of the reasons we picked this place, the pics were amazing if the pool.... other is it is cat friendly, so that was awesome! There was some trash left in the room, such as candy wrappers, and the temperature control buttons were dirty. The tub, when you stand in it, the floor feels bubbled underneath the floor. You can hear everybody in their rooms from the hall. But the room itself was quiet. The worst was our room 704 had a ringing like alarm sound. The front desk said they didn't hear anything when i called and complained, but didn't come in the room to hear it. He did offer a different room on the 5th floor, but i didn't want to deal with any other issues that a new room might have, And after a 12 hour drive, on too tired to even try and move rooms. Staff was friendly and nice, area is clean and quiet, so, it was ok, but i would not stay there again. I'm trying to add pictures. But it is not letting me

La Quinta is always our go-to. This one had great service and allows our little dogs. Hotel is a little run down but not excessively. Good rates and good location and great staff