They basically ruined my wedding weekend for my immediate family who stayed here in a reserved hotel block. My friends and family arrived from NY, CT, NC, and Northern Louisiana to the Courtyard for my wedding weekend (March 2023), to find the hotel in shambles. I would have never booked a block with this hotel, had I known how poorly my guests would have been treated. I am paraphrasing their observations below: - Getting woken up with jackhammering and extreme demolition sounds at 8am on the weekend. The signs in the hotel indicated that construction on weekends would start at 10:00 am - it definitely started 2 hours earlier. - Not receiving housekeeping services despite indicating they wanted these services at check-in. - The pool did not have water in it. - Room phones that did not work at all. - No common area/lounge area. There was one large room that seemed to have been a lounge, with a large screen tv on the wall that was always on, but there was no furniture and the carpet was pulled up. - No bistro and no breakfast provided. - No fitness center - Only one working elevator, and the working elevator was very slow. Guests felt they had to wait to get downstairs before calling an Uber, because the elevator took so long. - Construction workers were seen LIVING out of their vehicles in the parking lot. They slept in their vehicles overnight. Not only does this seem like an OSHA violation; it also is not at all professional for guests to see this kind of subpar working conditions. - Dust and chemicals in the air - one guest had to be rushed to urgent care due to an allergy to something being used during construction. He missed out on half the wedding activities, and his face was completely covered in hives for immediate family professional photography that cost thousands of dollars. I went to the hotel myself on March 13, 2023, to pick up an item that my mom left, and I was absolutely appalled by what I saw in the lobby alone. When my friends and family called to voice their issues, the hotel staff continuously blamed me, the bride, as well as the guests for not "seeing the fine print," on the website which she claimed was there, "since September." She also said she "told the bridal party" about renovations, which is a blatant lie, as I didn't have a bridal party. She said noise hours are posted on the website and at the front desk, however, the noise started 2 hours earlier than stated on both Saturday and Sunday. In September 2022, I booked the block and signed a contract. Nowhere in either the contract or the correspondence did anyone mention that there would be "construction" or "renovations" during this time. The manager told my guests that the hotel knew since "the fall" that there would be construction. Even if the Marriott found out in November, the last possible days of fall, that there would be construction, still no one contacted me to make me aware. In November, there still would have been enough time to change my
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