It wasn't at all what I read about in the review or saw in the pictures as I researched. When we arrived to check in, two staff were arguing at the check in counter and didn't stop as we walked up. A few minutes later another lovely staff came behind the counter to check us in and looked utterly embarrassed. The room was not clean and was really run down. The curtain was being held by half of it's clips, half falling down, spots on the mirrors and the kitchenette was quite dirty. It was a full house so could not change rooms. We were there for two nights and the room did not get made up - even though the "make up room" sign was on the door the entire day. Check out said noon on ******* and by 11:01 they were knocking on the door telling us to check out. Location was great and the pool area was really nice. I was disappointed as the reviews were so positive and we're really not picky but this was pretty bad. Maybe it was just the room we stayed in as others looked happy. We had a poolside room but the door was so warped it would no longer slide open. In all fairness, the hotel was very very busy so maybe that had something to do with cutting corners.
Terjemahkan