Nivia Born Boutique Hotel

房間是老式的西班牙一字型格局，進門就是衞生間，然後淋浴室，衣帽間跟洗漱台，床，陽台。 看圖片覺得是小清新的精品5星，沒有用酒店的洗護所以沒有注意什麼牌子！但是！房間很不乾淨！！！吹風機上都是灰！沒有抽紙！鏡子架上也都是一層灰！一次性拖鞋上沒有包裝，也是滿滿一層灰！床單上有長長的頭髮，個人有輕微的潔癖，用滾刷滾了十幾遍，依舊有毛屑，粘紙依然呈灰褐色！床非常的不舒服！！！極度塌陷，幾乎成塔尖形，中間高，倆邊凹！因為白天有事，所以check in時已經凌晨了，酒店門口，沒有任何人！按了門鈴，才有人開門，確沒有告知前台在幾樓，電梯上衹寫了roof，又需要房卡才能上去，衹能重新出去按門鈴，前台小哥哥陪我們去房間的時候還説這個空調是之前設定的冷風，一直擱置到現在沒有換過！所以是去年夏天設定的冷氣，房間空置到今年春天了？因為沒有入住率？所以才這麼便宜嗎？這家酒店是精品公寓，絕對沒有5星酒店的標準！ 第二天早上11:20的時候房間突然被人打開，把我們驚醒！先生打電話問前台確認check out時間我們有沒有弄錯！結果前台接電話的小哥哥用非常不禮貌的語氣説是12點，所以你還有半個小時的時間！！真的是……後來12點check out的時候是個女生接待的，這裏表揚一下，態度非常友好，各種噓寒問暖！ 但是不推薦這家酒店！！愛乾淨的小夥伴們，避雷！

The hotel really lived up to its name, as it was indeed boutique, unusual and ideal for a mini-break or weekend away in Palma. The staff were very welcoming and couldn’t do enough for you. The rooms were clean, comfortable and had everything a traveller would expect. The roof terrace was a great place to have a drink and enjoy the views over the city towards the Cathedral, which was in easy walking distance, as was the marina, many of the excellent restaurants and eateries for breakfast lunch or dinner. We would definitely stay again and would recommend the hotel to family and friends for short or long stays.

I was checking out of the hotel to take my family to Palma Airport (PMI). I had organized two taxis and began to pack the luggage. As our children remained in the reception, I went to the room to help my wife with her suitcase. Upon leaving, the door closed behind me, and I discovered that the lock was no longer functioning, trapping us inside the room. We called the hotel reception for assistance. The hotel staff came to verify that the door could not be opened from either inside or outside. Despite their continued efforts over the next few hours, they were unsuccessful in opening the lock. The staff then decided to call a locksmith, who, as it turned out, worked for the company that made the doors and was located in Alcudia, on the other side of the island. By the time when my wife and children were scheduled to board their flight to the U.S. with a stopover in Stockholm, we were still locked in the room. Our children, waiting outside, were increasingly worried and anxious. By the time for my flight to the U.S. via Paris with my son, we remained trapped. Finally, more than 2 hours later, the locksmith managed to break the door frame to open it, and we were freed from the room. However, by this time, we had missed our flights, lost a hotel night in Stockholm for my wife and kids, and missed the opportunity to change our flight tickets as the plane had already departed. Finding five return tickets to the U.S. during the peak season was extremely difficult. After many hours, any many thousand dollars, we were able to book new tickets and a 3 day journey back to US could start. The anxiety and stress of this experience were indescribable. Being locked in a room, unable to console our children, and uncertain about how we would reach home while losing two days of work was a nightmare. We even feared what might happen in case of a sudden fire! Despite several attempts to contact the hotel for any kind of reimbursement, all efforts were fruitless. They never responded to our calls or emails, adding to the frustration and disappointment of this terrible ordeal. Beware of this hotel and their lack of accountability!

We stayed here 4 nights . Great location for our Palma City break . Nicely situated on the Born . Easy access to the shopping , the port and the old town . The staff encountered had a perfect balance of friendliness and professionalism, and that’s everyone from the first encounter at reception right through to the staff servicing the rooms . The decor is pretty cool , the rooms modern and contemporary , offering a massive bed , walk in shower and whirlpool bath . A nice touch was the bed turndown service with chocolates left every day . Breakfast was excellent , bright and cheerful room , a choice of inside or external seating , an extensive menu , mix and match anything to your hearts content ! Then order more if you wish, all table service , cooked to order , nothing was too much trouble for the staff . We also had lunch on the roof terrace one day , stunning view of the Cathedral . The 24 euro fixed price menu was excellent . The Hotel’s Director is visible every day and obviously wants her guests to feel welcome, speaking to everyone at some point . On our last day we left our luggage at noon and wandered off , the hotel arranged for a taxi to arrive at 3pm for our transfer to the airport . Hotel staff took our bags down to the taxi .. can’t ask for more . We will not hesitate to return here !

Definitely not a 5 star hotel. Staff is seriously lacking of people skills. Everything is forced; from the first hello to the last goodbye. The location is great, but everything else is not worth the money. Rooms are clean, but very small. There is barely enough space to open your suitcase. Our room (Red junior suite) was really dark, it had no balcony and a view on a back alley. It smelled like humidity. I understand, it's a boutique hotel, but still far away from 5 star. Breakfast was served. You had to ask for everything even for glass of water which you got served with rolling eyes of staff and thrown on the table. Dishes were very basic. Eggs with brown salad, half rotten fruits, hard bread and pastries. The ordered dishes were often forgotten and you had to ask again and again. Service was slow and staff was clearly unhappy with the presence of guests. Considering breakfast costs 25 eur per person, do yourself a favor and go someplace else. If you come with a car, don’t try to get to the hotel by it. Just park in the nearest parking garage (30 eur/day) and go to the hotel by feet (10 min walk). Overall hotel is no more than 3* and definitely not worth paying 300 eur or more per night. I highly recommend looking for alternative accommodations in the area. it’s simply not a good value for the money. Save yourself the disappointment and go someplace else.

Hotel was nice on arrival but we went to find the roof top bar on the first night and there is a place at the roof with a few table and chairs, but no staff or anything else associated with a bar. The next morning we went for breakfast and we were disappointed once again the fried eggs were cremated, my wife ordered eggs Benedict, the poached eggs were undercooked watery mess, the waiter assured us this is the way they are meant to be. It’s not. She took it back to the kitchen to try again. This time the egg was like a bullet. We had paid for breakfast for 5 days after the first day we never returned. Do yourself a favour go elsewhere for breakfast if you decide to stay here. They do supply bathrobes but they have been shrunk at some point and are only the size for children now. You can make your own mind up if you decide to go ahead and stay here.

A first visit to this hotel - fabulously well placed in the centre of Palma on the Main Street with fashion boutiques opposite. It is a small hotel which is nice but has lovely terraces at the 7th floor breakfast especially and a lively terrace for dinner or drinks on the roof. We stayed in a suite which had a small winter garden which was very nice. Staff were lovely and happy and genuinely so. Can highly recommend to explore the beautiful city of Palma de Mallorca.

Our travel agent booked us into this hotel on a recommendation and so we didn't really know what to expect. Upon first glance when we were dropped off round the back the hotel is deceptively understated, but once you get inside you are so warmly greeted by the receptionist. In our case the wonderful Angel who really was an Angel. He took us and other guests up in the lift to the reception for check in and was systematically supporting the person checking people in by taking us to our rooms and making sure we had everything we needed. There were a number of people all checking in at the same time so that made us welcome with some ice tea which was served by a waiter. Our room was just outstanding. We were in the Princess Suite which had an indoor balcony which was very quiet when closed, but gave you a sense of being amongst it when open. A huge bed. Great shower. Mini bar was well stocked. Little fridge and everything you could need. We ate on the hotel roof top terrace at breakfast and enjoyed almost everything on the breakfast menu. Service was prompt, extremely polite and delicious. What a view of the cathedral and the sea, you really felt special up there. Located really well smack bang in the middle of everything. Close to the sea, the shops, the cathedral, two really nice bars/restaurants directly opposite the hotel which gave you a fantastic view of the front of the hotel which looked as amazing as the inside. We had a fantastic stay in Palma, enjoyed everything we saw particularly the cathedral, the beach and the markets. We at in a beautiful square called Plaza de la Llotja where there were numerous restaurants and around the backstreets in that area were lots lots more good looking eateries, too many for us to try. The only negative I could find for the hotel room was the fact that the only English speaking option on the TV was the BBC news but thats not the hotels fault :) It would have been nice to have been able to add English subtitles to some of the other channels. When we checked out of the hotel we were able to wait in one of the three terraces for our taxi to arrive and out on the terrace were numerous plugs to charge up phones etc which was vital so close to the end of the day. Free and fast wifi which managed FaceTime perfectly. All the staff of this beautiful hotel were amazing during our stay. Everyone we came across was so pleasant, warm, helpful and were a credit to the hotel. If we ever go back to Palma, there is only one place that we will stay. Thank you Nivia Born.

Wonderful boutique hotel, service is excellent, rooms very nice and clean, excellent very central location, you feel like home, wonderful rooftop terrace where you can have breakfast or enjoy an afternoon drink. I can highly recommend the room category "Cozy"! Since I visited this hotel for the first time, I always stay there when I am in Palma. The staff is very friendly and very helpful.