The Esplanade Motel & Conference Centre

The owners of the motel were amazingly friendly and so cool to deal with. We will definitely recommend this motel to people and we will stay there again in the future.

Nice quiet end of the city by the Esplanade and a walk to the Lido. Pleasant stay and plenty of space for a family of four

We liked our stay at the motel, it was clean & tidy, parking straight outside. Staff is excellent.

Don't delay! This has to be one of the motels I've stayed in in Palmerston North so far. Has everything you need and more. I was going to stay another week but unfortunately due to unavoidable circumstances I've had to posepone. But will return in the near future. :)

Excellent value - have stayed before. In some units the hot water takes AGES to come through, but once it's there the showers are excellent.

We thought it was close to the hospital. But it’s not. But we had a pleasant stay. Thank you

The owner was very friendly and considerate. She changed my room to better suit my current abilities.

Clean, spacious rooms with easy on-site parking. Super-friendly hosts.

We arrived from New Plymouth for a funeral. We went to reception and we were greeted by a guy who was looking after the motel as you were away. He asked us if we had 5 people staying in which I responded yes, my sister was the 5th person and was traveling from Tauranga and arriving later. He said well the room will be $300 as you need to pay an extra $20 for the 5th person. I said I booked for 5 people and how would he know that it was 5 when we arrived? He kept repeating that I only booked for 4 and I was to pay $300 in total. Over and over he was saying you need to pay an extra $20 not even letting me speak or respond. I got my phone out to show him my booking whilst he continued to rudely state the price and if we don't pay the extra $20 we were to go elsewhere. He didn't want to even acknowledge the communication that I had re my booking and was at this point being very abrupt and a bully. I asked him why was he being unreasonable about the situation (at no point was it ever about the extra $20) it was the principle of the matter and how I was being treated. Then he rudely said well you can leave now, the room is no longer available. I asked him again to look at my booking and questioned if I hadn't of booked for 5 people how on earth did he know there was a 5th person still to come. If I had made an error booking I would've been happy for him to kindly point that out without first attacking me from the get go and dealing with the matter rationally. I told him at 7pm it would be difficult to find somewhere else to stay and asked if he could handle the situation a little more professionally and he had his back up and would not let it go. I said I would speak to the owners on their return to report how bad his customer service was and he said go right ahead, I can guarantee they won't care and I'll still be sitting here next year in which I responded that I would not ever be returning. He grabbed some milk out of the fridge and said here I better give you some milk or else you'll think I'm being unreasonable. He then called me a gaslighter so I walked out and my partner continued the transaction. His attitude was the worst I have ever encountered at any accommodation venue and was an unacceptable way anyone could ever treat a customer especially given it was not his motel and his actions were detrimental to the owners of the business and their reputation. I was appalled by the way I was treated