Ramon Antonio
24 Oktober 2023
We stayed at Sunscape for 5 days and it was the worst experience ever! The only good thing I could say is the staff. The staff for the most part were amazing, once you tipped them, they became even better. They are some of the most humble people you will ever meet.
As far as our room and the facilities, horrible. Where to begin. Both the beach and pool close at 6pm. Yes, 6pm and they kick you out. The alcohol is not named brand. They only serve Classico, and you’re lucky if you get Barcelo and Brugal. Our room was worse. The door, to start, had a huge gap at the top letting hot air in. The AC was horrible. We spent most nights sweating because of how bad it was. The bathroom was okay, but there was hair left behind that was not ours. The bed, was horrendous. It felt like you were sleeping on concrete and the pillows were harder than life. We asked for softer pillows and were told they didn’t have any. Our other room was supposed to be changed due to the lights, phone and AC not working but they never changed the room. At this point, we were so frustrated we didn’t even continue to complain. The food was OK. Some items were questionable. The late night restaurant and Italian restaurant were the best for us. We got locked out of our room and they came at 3:30am to charge us but later returned it. It took them forever to fix the door.
The spa, absolutely AMAZING! would definitely going especially after sleeping on rocks. I could write for days, but I got cut off at 1500 wrd
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