Ok this has been my experience in Whala.Front desk agent Erick is great and deserves a raise and recognition. In the other hand Leandro and Wagner at Orquidea bar are absolutely rude, argumentative and show favoritism toward specific race, the way they switch from cleaning to grabbing the cups and serving your drinks without washing their hands is very concerning. The hotel is old and small, all water in it is salty which is a shocker when you brush your teeth. The balcony door did not lock, screen door handle boken in what side, front door cracked allowing it to see through, 50 inches tv was 24 or 32 max. Water smell like sewer, not sure why.
Somebody please train Leandro and Wagner on how to wash their hands, not to reuse guests disposable plastic cups and to please serve in order of arrival (first come first served) and of course hunan relations, a smile and a "how can I help" can make a big difference
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