Shanhaiguan Fulinmen Hotel

My wife and I couldn't find direct train tickets from Shandong to Liaoning (home) at the end of the recent 'Golden Week' holiday. We found a way back via Shanhaiguan and were looking forward to visiting this interesting city. Wanting to spend the last of our 6 day / 5 night trip in a great hotel, I chose the Shanhaiguan Fulinmen. This turned out to be one of the worst parts of our time in this city, unfortunately. It took forever for the reception to find us a room; it was the longest check-in time we've experienced in China but we were the only ones waiting for a room at that time (evening). We were given the smallest room on the floor (5001), as can be seen in the photo I've attached. We were happy to have a queen bed but would have accepted one with two single beds if it were larger and with a nice view. I don't remember seeing when booking that the room would be so small and when I look at my booking now I don't see 20 meters squared or whatever it was, either. Deceptive marketing! Our view was of a 4G/5G tower and not much else. Guests were staying on the same floor for a wedding party and they were extremely noisy!!! I made a video of what we could hear from inside our room. A hotel that claims to be luxurious should not allow guests to disturb other guests. They should have extra security during times of peak occupancy! The breakfast buffet was good, but there was no tea or coffee--not acceptable for the price we paid. People want to be able to leave the hotel and explore the city after eating breakfast and having tea/coffee--they don't want to go back to their hotel room to lose time using the two free but low quality teabags. We would like to visit Shanhaiguan again one day but we will not choose this hotel again--it's not worth the price. Also, when checking out one of the receptionists tried to convince me to give a 5-star rating on a digital device. I explained what we were unhappy with and she replied that they're aiming for only 5 stars (thus, even 3 or 4 are unacceptable for their management). This desire of their management to coerce guests into being untruthful has fueled me to spend the time required to write about our experience here. I understand that national holidays cause chaos for hotel staff, but they could have done better. We experienced much better service in all of the other hotels where we stayed a few days beforehand in Shandong province.

View from the window is disgusting, a lot of garbage on the streets out there, box houses, feels like a ghetto. Working table and some surfaces were full of dust. At the same time the staff is very polite. There were some problems at checin with passports verification, and room key become disabled at some point. So staff helped with these. Breakfast was ok, not strong varied, but tasty and hearthy. At night main entrance is closed, you'll need to use sideway entrance (follow near 24/7 label)

Good night stay here, good location and friendly staff.

Convenient location near the ancient town. The bed was comfortable and the shower nice and qarm. Friendly staff.

We arrived before check in time and they were happy to check us in early, the staff were super friendly! No English but they tried their best to communicate with us. The location is about a ten minute walk to the ancient town, 5 minute drive to the train station and about 5/10 minute drive to the nearest beach. Would definitely recommend for any travels.

酒店的位置很好，離天下第一關的西門步行幾分鐘就到了。房間挺大，衞生也可以，停車方便，有專屬停車場，停車場的大爺很熱情！

據説是當地天花板。湊積分湊積分湊積分湊積分湊積分湊積分湊積分湊積分湊積分湊積分湊積分湊積分湊積分湊積分湊積分湊積分

春節旅行返程途中住了一晚。優點是酒店距離山海關景區很近，步行可達，酒店大部分工作人員服務態度還是比較熱情的。缺點也很多，當天到達酒店是晚上9點多，前台辦理入住衹有一名工作人員，本來長途開車已經很疲憊，一直還沒有吃晚飯，一直在排隊等待辦理入住真的是不舒服😔；房間在4樓，走廊有濃重的酒菜氣味，地上還鋪有裝修廣告語；房間除了兩瓶雜牌子礦泉水其他都是收費的，洗澡噴頭衹有一個頂頭的花灑，還好水壓還是可以的；可能是因為當天到達時間比較晚地下停車場沒讓；第二天的早餐也比較簡單，樣式少，麪點等餐品已經涼了。

房間環境衞生整潔，酒店位置好，離火車站很近，周邊出門不遠就是第一關景區，住宿停車免費，前台接待服務態度熱情，酒店有自助早餐，品種豐富，味道不錯。酒店有餐廳，查了一下是當地關老字號，用餐方便體驗感不錯，適合一家人休閑來