Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek

Close to RDU airport. Very convenient.

I was truly disappointed to pay an extra $50+ for a hotel with a jacuzzi, at the hotel called the front desk to see how late it was open "11 o'clock", just to go downstairs and find out it's "out of order" for cleaning/high chemicals. Room was nice and comfy... arg.

The hotel was not very clean. The pool and hot tub they done maintenance on during the day so it was down. Room needed recleaned. Bad overall experience

Heater made a terrible noise and no one came to fox it. The hot water pressure was so low it barely came out the shower head, the front door wouldn't open when I tried to leave in the morning , and the elevator button is broken. Unresponsive maintenance department. Beautiful facility, lots of broken items.

Very convenient to the airport- free shuttle and free breakfast. Quiet and clean. Will definitely stay here in the future.

Gentlemen that checked us I was extremely slow and didn’t really seem to know what he was doing. Hot tub was not functioning until the last night of our stay. Two of the three mornings, staff was vacuuming the front entry area during breakfast it was very loud and made it all but impossible to have a conversation.

We were overall not impressed. The hotel room was the smallest room we have ever stayed in. The furniture was very acted and it was not at all cost effective. As we paid a premium.

Barely acceptable. Elevator didn't work, not enough towels, uncomfortable pillows, room was stuffy, couldn't keep the air running.

I thought I would branch out and try a different hotel for business. I will say my stay here became increasingly stressful. 1) I felt like I was being interrogated on why I was staying. Perhaps it was the tone that made me feel I was up to no good? 2) My room was open when I arrived. I thought someone was already occupying it. The TV was on, door open. 3) I left to get a bite to eat, came back and the door card no longer worked so I had to get the front desk to reprogram it.4) The bed was not at all comfortable. 5) The air conditioner was so close to the bed that I got cold, Yet when I turned the thermostat up, it got hot. Next morning, I'm all packed and went downstairs to get breakfast. The one time I did not bring my cell phone..The elevator got to the 1st floor and the door would not open. I pushed the help button and an automated message said elevator 2. I waited and no one came so I started banging on the door. Finally after close to 15 minutes, the door opened. Front desk had to 'reset' the elevator. There was no maintenance person on site. Thanks to the front desk clerk being able to follow the maintenance instructions over the phone, who know how long it would have been before help arrived. Needless to say, I took the stairs back to my room on the 3rd floor. I think I will go back to my other hotel where the service made me appreciate what I had.