Quality Suites St. Joseph

The desk staff didn’t know what they were doing. The person in charge of the breakfast area had to be asked to wipe off tables, trash was over flowing and surfaces weren’t clean. The hall floors hadn’t had deep cleaned and were filthy as was the elevator and the carpets were stained, showed wear and turned our socks black. There was black mold in the bathroom, no place to hang towels/hand towel and only one trash can. The freezer was almost solid with frost. It was not worth the money and we will mot recommend it to anyone.

The breakfast was good, and the room was fairly comfortable. The beds and pillows were both clean and soft, and the AC kept the room nice and cold. There were a few candy wrappers behind the nightstand though, and the drain in the sink didn't work right so the sink would fill up and take a long time to drain, unless you were willing to dip your fingers in nasty toothpaste water.

Wish I could up load the video but I can't. Staff are RUDE AND DONT CLEAN UP GOOD

Great location!

We left our room. It was dirty, bedding had stains of some sort on several areas on top cover and sheet did not look like a freshly laundered sheet. The room was dark, smelled musty. This was the third choice hotel we booked in the last two weeks of our cross country trip. We walked out of this one and lost our room fee, we stayed in one for four days in Salt Lake City but it was not good either. It was a bit better than this one. We loved the one we stayed at in Moab, Utah. It was awesome. Two out of three is not a good sign. I think we may rethink our loyalty programs going forward.

We booked this hotel for our family of 5. After a 15 hour drive we arrived at the hotel to find out they do not allow 5 people to stay in a 6 person suite. When we asked to talk to the manager we were told we could call her the next day. We were not offered another room or anything. They also did not refund our money. I have spent the last week trying to get my money back from a hotel I was not allowed to stay at even though it allowed us to book a room. I am also upset that the manager knew this and did not bother to reach out to us to let us know that we would need to make other accommodations. So we not only have not gotten our money back from this hotel but the management would not even talk to us it was 6pm when we got to the hotel. I am very disappointed in choice hotels. The fact that we were told that there was pretty much nothing the hotel could do was so frustrating. They also told us the manager had no control of the website and had no way of changing the online booking system for their hotel. I am thankful for the holiday inn down the road and how awesome they were to us when we arrived looking for a room. If you want a place to stay in St. Joeseph I would say stay away from this one.

At check in, the lady was utterly delightful. Polite and assisted with local food suggestions. Here for 4 nights for business, the room got worse each night. The first night was the neighbors. Nothing the hotel can do about that, so I digress. The wallpaper is peeling, the tile in the bathroom appears to have been pushed out by the colony of bugs that reside in the walls. I don't know what kind of bugs they were, but they weren't afraid of the lights being in, and would join you as you use the restroom . The bed is moderate, but the pillows are a joke. The 4 pillows on the king size bed, were about the size of couch accent pillows, 2 of which were mildly comfortable, while the other 2 had lost their usefulness a decade ago. Breakfast is decent, a wife variety of .. well.. sausage and eggs . And over watered orange juice. The apple juice has probably been broken as long as the pool. Using hotels for 16 nights or more a month, you get tired of hotels not providing the amenities they list, yet charging the same prices, and blaming everything on someone else, or something else, instead of just owning the fact they don't have to repair it, everyone still pays the same,and they have less to pay to maintain. Might not be the same excuse at this particular hotel, but it's the common theme. Travelers vote with their money. I won't return, and hope that my review saves a few others from the same feeling of grime that I got from the property and lack of maintenance and upkeep.

Room smelled musty and felt humid. Bathroom ceiling had mold on it — the bathroom smelled musty & moldy. An overall lack of attention to detail in cleaning and maintenance!

This place was a dump. Something happened here. Everything was damp, and the smell of mold permeated everything. The Pool had water that had a green tinge to it, and it if was chlorinated you wouldn't know; the mold smell was so bad. The ceiling was all black mold, the hall carpets were moldy. Seriously a health hazard. While we were there workers were ripping off the roof. You don't leave a hotel open while you are doing that kind of work. Front desk did NOT know what the business center was, when I went to complain about it. It was an empty nook with wires hanging out of the wall. The desk clerk kept repeating 'business center? what's that, we don't have that?' I said, well you should take a look because it has name plate of Business Center 2 doors down from here! Seriously if you are in St. Joseph, go to the Hampton.