The Westin St. Louis

Bersih dan indah tidak ada kolam renang tapi sangat menyenangkan Mungkin staf rendah tetapi masih tempat yang sangat bagus akan memesan lagi?

職員服務態度很差。我們check out後，從行用卡裡收了我們兩筆金額，沒有給到帳單明細不說，打電話去問，說要查了再回覆我們，過了三四天，沒人回覆。好不容易找到人，告訴我們其中一筆是餐廳的費用。我說我們根本沒去餐廳，竟然叫我們自己跟餐廳經理說。費用是Westin 收的，餐廳是Westin的，有問題叫我自己和他們的餐廳經理談，簡直閃避責任、不可理喻。 另外，飯店設備非常老舊。

住過服務最差的威斯汀品牌酒店，沒有之一。居然扣費兩次房費，房間裏沒有掛衣服的衣櫥，訂了兩天含早房間，衹給了一天早餐……

Excellent hotel in a renovated warehouse directly next door to Busch stadium. It was an easy walk to the Enterprise center from the hotel as well. The room was awesome with a very high ceiling and felt very spacious and clean. Loved everything about this hotel!

So we weren’t informed when we arrived that their Ac/heating system had blown out. Would’ve been kind to inform people and also not to hide an issue. The room was lovely. Was supposed to have a view of ballpark, but did not. No big deal. There weren’t many amenities that almost all Westins have like shower caps, tissues, or lotion. All have to be requested and I was told they were short staffed and out of most things due to a volleyball tournament that the city was hosting. Ok—so you’re saying you’re not prepared for this, though you should be stocked for each room? I’m confused. The first night our room was about 78 degrees and we woke hoping for a new room. 1 room was available but drawers were open, cushions were lifted and it wasn’t clean. We said no thank you. Also our room had two blown out lights, meaning the rooms aren’t inspected for damages or repairs. I made a request and it was fixed. The maintainance worker was kind and had come at 9:30am and we were still sleeping so he said he would come back at 12. Later he said he couldn’t come in because hotel policy says if you hand the do not disturb sign they can’t come in. Fair. Yet, housekeeping had made our beds and changed towels. So not sure about that. Day 2 we had to switch hotels because the heat was so extreme in our room. Westin paid for it, but honestly, it was me doing a lot of complaining/being annoying to get help. The location is great, but if anyone books there, ask ahead about any ac/heating issues.

I can't believe this is a Westin. Having stayed in Westins across the globe the St. Louis hotel bearing the name shows little resemblance when it comes to service, client satisfaction or managerial ability. This hotel defended their decision to schedule loud hallway carpet cleaning during the evening and nigh hours creating a loud, disruptive environment that the desk clerk and night manager refused to correct. When asked they rudely and begrudgingly changed my room (a further inconvenience). Upon checkout, the clerk was unable to print an invoice. The valet was nowhere to be seen at 6pm. It's appalling and unacceptable.

I don't like they charge the packing for 40 dollars to the guest. White outside only 30.

Great hotel, awesome staff, convenient location…..but the water pressure in the shower is awful, barely a trickle coming out. 4/5 stars because of that.

Only complaints, no t tissues in bathroom, no cups or glasses except paper coffee cups and only decaf coffee in room Otherwise really like hotel. Would stay again