Check-in was chaotic, but we finally got our key and taken to our room. No mention of an upgrade or free drinks, as VIP should receive. We booked 2 queen beds, our room had 1 double bed. It was smelled like literal human feces. I went back down and asked if all the rooms smell like poop, they sent up Lucy, the housekeeping manager. Let me say here, that Lucy is the ONLY reason I gave ANY stars to this hotel. She is a bright light and so kind. She smelled our room and immediately took us to a new room, which was a Suite, with a king bed, balcony and no smell. Why we didnt get this upgrade to start, I dont know. They also gave us our free welcome drink when I asked for them.
Next problem-our door didnt lock, like, at all. The wind could just blow it open, it did not latch. The safe did not work eithet. We didnt want to complain about something else, so we would barricade ourselves in to sleep, with tables and chairs blocking the door. Lucy saw us the next day, and we told her about it. She didn't fix right away, but our 3rd night, it was fixed partially, still no deadbolt. When it rains, rain comes into the room/windows and makes it very slick and dangerous. Breakfast was OK, but very crowded. The pool was excellent and proximity to the beach and restaurants nice. The hotel is outdated, most employees are miserable, but Lucy was amazing!
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