Where do I begin? We got to the hotel at around 10:30pm and went to the reception desk to check in. We had booked 2 double rooms and we had asked to have the rooms near the lift as my parents are elderly and cannot walk long distances. We went to the rooms allocated to us and quickly realised that they were on the second floor, on the opposite side of the main building, a good 10 minutes’ walk from the lift. The first room was a ‘twin room with two separate single beds and the other was a double with issues with the lighting. I came back to reception to explain that I was not happy with the rooms, and I asked to see the manager. The manager came after 15 minutes and told me that the hotel was full, and they could not give us any other rooms. How is this possible?! I reiterated that we would not accept the rooms. He told me to take the rooms and that they would be able to move us the next day. I refused this. He told us to wait whilst he looked for another room. I asked about dinner as we were told that late dinner was arranged for us. He pointed into a direction and told me that the buffet is open until 12am. By this time, it was 11:45pm and so, we went to look for this ‘buffet’. We were welcomed with scraps and leftovers with confused looks as to why we were asking for food when it was coming up to midnight. He came back with a ‘family room’ with a door connecting the rooms. Once again, with 1 double bed and 2 single beds. I explained that we booked 2 double rooms, and this was not acceptable. Finally, he managed to find us 2 rooms in the new part of the building, and we made our way to the rooms. As we settled into our room, we found that the shower was broken. I really wish I had taken a photo! I called reception, who passed me onto a colleague, to the manager, who arranged for an engineer to come up, who called his colleague. The shower got fixed and we managed to get into bed around 2am – nearly 4 hours after arriving at the hotel. We experienced several issues at the hotel, and I want to share them on here so that you know what you are getting yourself into before even thinking about booking this ‘resort’. Staff Reception staff do not understand English and are extremely rude. Whilst checking out, I asked for an itemised bill 3 times, and I was ignored each time. When I asked the reception person again, he ‘kissed his teeth’ and walked away. I could not believe this! Madonna, the guest relations lady was present, and I asked her to have a word. She told him to go inside and brought out a manager to speak to me. The staff are a mixture really. Some are friendly, some ignore you and some will continuously tell you that things (juices, water, cups, certain foods) are at an extra charge. We had one young man at the barbeque who kept shouting at us each time we approached him for food. He was very frustrated with the guests. Unfortunately, I had to shout back at him for him to calm down and from there on in, he started acknowledging us
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