I booked 2 Queen size bedroom while I was given 2 Double bedroom when check in. They were not able to exchange room for me as the motel was fully booked. After negotiating, I was offered a full refund or 10% discount. I have no choice but took the discount as I have no way of finding another motels around the area.
Fortunately after a few hours, the staff there named Keegan finally found me the right size room and the problem solved while I still kept the 10% offer.
All in all, I have mixed feeling with this stay...... The motel is somewhat ill-organized and made me upset in the beginning but Keegan has been very helpful and trying his best to turn things around. From 1 to 5, I would rate Keegan 5 while rate to the motel 2.
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