Kempinski Hotel Taiyuan

體驗很不錯，酒店環境很好，服務也很好。什麼時候打電話去客房服務中心都有人接電話，而且隔音很好，聽不到什麼聲音。早上早餐也很豐盛！

服務特別好，還給免費升了級，酒店員工看到我帶孩子，專門往房間送的小童用品，很貼心，值得推薦，感恩，感謝

凱賓斯基老品牌，服務沒的説，辦理入住手續方便，直接升級行政套房，退房方便，酒店早餐西式為主，雖然有好多年，但是保養的很好

I was sadly just there for one night, but if I return to Taiyuan I would want to spend at least two nights there. My room was spacious and the mini bar was stocked with some fresh pastries free of charge. The hotel has a shopping center behind it and is next to a metro station and several other malls. I was lucky enough to be upgraded to breakfast in the executive lounge on the 28th floor, and the food was very satisfying

五星酒店的硬件，一星的服務。 大雨天，住客的外賣等都要自己走到酒店外面的一個盒子裏去取，理由是防疫。 服務員的應變處理能力都很差，沒有主動為住客排憂解難的任何意識，真的配不上五星級標準。

床很軟一個人動，另一頭就沒法睡，體驗感差，早餐更不咋的，基本都是温温的，菜更不用説了，都不新鮮，炒出來顏色都變了，不會再住了，還是麗華好，雖舊但睡覺吃飯都可以

這裏交通便利，乾淨整潔，環境優美，服務周到，感謝攜程的精心安排。在這裏我想給攜程提個建議，攜程上所有的酒店可否推出如下酒店套餐:住宿+早餐+中餐，住宿+早餐+中餐+晚餐……即不限於住宿+早餐，讓客人有更多的選擇。

The room cleaning service was excellent My room had a large window, so I thought it would be cold, but it wasn't cold because of the warm heating in the hotel Also, I really liked the blackout curtain, which covers the light well in the morning👍🏻 The hotel front desk staff had a good attitude! They also had excellent basic service, such as lifting up your luggage! If there is only one thing that is regrettable, no one can speak English. The difficulty of communicating was too much. It would be better if even the front desk staff could speak English😊 Everything else was good! I want to visit again next time🩷

Nice hotel in a nice area. Inside the room it’s silent and good to sleep. The Rooms could get a bit renovation, but it’s still good quality.