Off season at this property, so take that into consideration. I have stayed here many times, but this was on New Year’s Day. It is not conveniently located. I arrived after a nine hour drive. Asked for a late checkout due to having a spa appoin**ent at the property at noon. Staff said noon is fine. I asked for 2. even though the hotel was at very low capacity, they said no. Went to my room, unpacked and put on pajamas. When I washed my hands in the bathroom, noticed the pipe under the sink was dislodged and water started pouring everywhere. Cleaned it up, got dressed, packed everything, and went downstairs to get a new room and explain what happened. Front desk was quick to give me a new room, but didn’t make any attempt to apologize for my inconvenience. First room was much nicer. This room smelled terrible and was loud. Acquiring food was tougher during the off-season as well. Had I known that, I would have stayed closer to town. Awoken every morning at 7 with staff yelling in the hall. Was pressured to leave before my “late” checkout. My spa experience was… icy. From check-in, where the front desk staff barely made eye contact, to the cold room, cold bed, and uncomfortable spa trea**ent (my masseusse was nice, but very rough and leaned over and accidentally put a body part in my mouth… got a wrap trea**ent but the room was so cold that the hot, wet towels quickly became cold, wet towels.) Very stressful trip. I used to love this place.
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