Mandara Rosen Yala, Kataragama

Our recent stay at Mandara Rosen Yala was a genuinely pleasant experience. The hotel's commi**ent to cleanliness was evident, and the staff were consistently helpful, making our visit thoroughly enjoyable. Breakfast each morning provided a good start to the day, while the dinner buffet was particularly impressive, offering a fabulous spread that was a highlight of our evenings. The hotel's serene a**osphere allowed us to relax and recharge, which was much appreciated after exploring the local area. We felt welcomed and valued as guests throughout our stay, thanks to the attentive service. If our travels bring us back to Kataragama, Mandara Rosen Yala will certainly be our hotel of choice once more. It's an establishment that promises comfort and excellent dining experiences.

Always been my Favourite Hotel in Kataragama because of the Service, Location and the Amenities.We were there for 2 Days from 11 March and this time the service was even a lot better as they had mouth watering Buffets catering to all kinds of Cuisines for Dinner and Breafast.The new Executive Cheff has done wonders with the Food and the Menus. Would like to congratulate and thank him for the great Culinary Experience. From there we went to their Beautiful Mirissa Resort, but the food was by far the Best at Mandara Rosen Kataragama which I have already informed to the Group General Manager. Would highly recommend this Hotel to any Locals or Tourists. Hopefully we will be there again at the same time next year.

This is a good value hotel perfect for a night to rest between travels or as a base to explore Yala National Park. It has a huge restaurant with an à la carte menu and buffet options. The pool was a popular place to hang out. The room was very spacious with air con and our own facilities. We left early in the morning at 2 AM - and the staff was very accommodating and helpful.

Worst service in Sri Lanka !! Restaurant was fine but on leaving …… no helpful staff. The room smelt musty and there was ingress of rain during a storm. My husband had to carry three suitcases down two flights of stairs, across a bridge, more steps. I gave HIM the tip for baggage - joking aside, it was dangerous. I went to sign out at Reception “Not here.” “Over there at the kiosk” A member of staff (young boy) stood at the kiosk made no attempt to move so I sat down in the Reception chairs. EVENTUALLY approached the kiosk again to say when they were ready I was ready to leave. At this time around five staff were standing around enjoying my delay. Husband was struggling to get the suitcases in the car. WOULD NOT RECOMMEND. They have A LOT of Coach parties and presumably press them for good reviews. I cannot imagine otherwise how they are so well thought of. If you like Coach parties and rudeness stay here.

Despite the grandiose lobby and restaurant (where funerary music played most of the time) the room was disappointing. There was a dead bug under the bed and the bed was very creaky which woke us both up whenever one of us moved. The fridge was too loud and the shower was weak. Both bedside lights were controlled from one side of the bed only - rendering one of the lights completely pointless. Blackout curtains were on one side of the room but two windows on the other side couldn't be covered meaning light flooded in all night from the rest of the hotel. We found the bar to be closed when it was supposed to be open and sections of steps on the bar level were unlit at night. The coffee shop seemed to be permanently closed. The food in the restaurant was good though and the staff were generally okay but room service was far too slow. Variable Wi-fi only.

A very enjoyable stay for 2 nights. Great swimming pools which we took advantage of. Our room was large and spacious. We had the breakfast and dinner buffets which were fine. They served fresh hoppers outside. Nice bar area with a pool table. Staff friendly and very good. Overall excellent

Pleasant hotel, with good sized rooms. Good sized pool with sun loungers. Buffet style food, good choice and friendly staff. About a 30 minute wait for food off the menu card. Good WiFi. Kettle and water provided in the room. Good sized bathroom with toiletries.

We went to Kataragama for the Pooja and religious observances while back. This hotel is located close to the temple, devalaya and other religious areas but not within the city limits, therefore, the guests have the freedom for a calm environment while being relatively closer to the pooja areas. The hotel staff was very knowledgeable on the process in the temple and the devalaya. On our request they introduced us to a guide to assist us in those processes, which was very helpful. Although the hotel is located in a very good location and has a good knowledge of the religious matters (which is one of the main reasons to visit Kataragama), there is a big room for improvement in some areas. The main issue was the poor service. If there were only one or two people in the hotel with poor service, it is a personal issue (issue with that particular employee), however, if majority of the staff is providing an extremely poor service, it is an issue with the management. The staff was friendly. However, we noticed that they lack the training required for hotel staff. One example is that it took them over one our since our arrival around 3.00 pm to prepare our room. Sadly this period was not a busy period either. From what we noticed one family checked out during our stay in the lobby and another was waiting to be checked in similar to us. The room's cleanliness has to improve significantly. Some of the room furniture were broken (e.g. bed, tv, one chair). Hotel did not provide WIFI (not even for a fee). Some of the power sockets in the room were not working. The toilet amenities looked to be collected from different places and brands, and we felt that one time use bottles were refilled. The buffets did not have much variety however some of the items in the buffets were good in flavor. We booked directly and I strongly recommend against it. The direct booking was over two times more expensive than the prices given here. Anyway if you are visiting Kataragama sorely for religious matters, this hotel seems like a good place.

Been there before and the standards are being maintained. Quality rooms and toilets, good food, very nice pool. Staff very pleasant and accomodating, including a very late breakfast, after returning from safari.