I checked in when hotel was relatively empty. I am handicapped and they gave me a second floor room. Asking if I could change, I was told no, because someone else that came might have the same problem. I asked the desk for conditioner refill and was told no.The maid would come and if you asked them to come back in a little bit, they would not. Considering it was $300+ per night. It was unacceptable
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