Having read various reviews we weren’t expecting the hotel and experience to be as good as we hoped but we were pleasantly surprised! We stayed for x2 nights in a Stables Signature Wing Double Room, prior to embarking on Rovos Rail (that’s a different story) . We found the accommodation to be to an old but very acceptable standard. However, what made the hotel was the charm and character of the building coupled with the friendliness and attentiveness of the entire team. Maybe our experience was a little unique but I would like to personally recognise Christian who went above and beyond to make our experience enjoyable. Prior to arriving at the hotel, I experienced an old sports back injury making walking and any movement very painful. Within minutes of checking in and without being promoted, Christian took the initiative to start implementing measures to make our stay as comfortable as possible. Within a couple of hours he arranged for a doctor to visit, and the following morning he had sourced a physiotherapist who visited on two occasions to help rectify my back. As a result of Christian going above, and beyond, I was able to participate in all planned activities including visiting Devils Pool. Having stayed in numerous 5*+ hotels all around the world, Christian’s level of personal care and attentiveness compared with the best. We also found the restaurant teams to be good with a special mention needing to be given to Simba and his colleagues for the fine dining experience they provide. However, I think we were lucky as we were the only guests during the entire sitting on the night in question. Based on our experience, we’d certainly recommend The Victoria Falls Hotel as hopefully what we experienced wasn’t a one off!
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